US Customer Service Representative Opportunity

2 days ago


Tirupati, Andhra Pradesh, India beBeeCommunication Full time ₹ 43,20,000 - ₹ 86,40,000

Customer Service Representative

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This position is responsible for delivering high-quality customer service support and collections via phone calls. The ideal candidate will have experience in RCM/DME and be able to assess and resolve inquiries, requests, and complaints primarily over the telephone.

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The successful candidate will utilize sound judgment and make decisions within established procedures for each service request, including logging, processing, and tracking inquiries. They will also manage and update customer interactions daily, generated through workflows and queues, on an account-wise basis.

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To excel in this role, you should possess strong verbal and written communication skills, a neutral accent, and good adoption to US culture. You should also be able to resolve customer queries in the first point of contact, focus on delivering a positive customer experience, and be professional, courteous, friendly, and empathetic.

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Responsibilities:

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  • Assess and resolve inquiries, requests, and complaints over the telephone.\
  • Manage and update customer interactions daily.\
  • Achieve key and critical performance targets.\
  • Ensure efficiency measures are met in accordance with performance targets and process guidelines.\
  • Utilize business tools and industry knowledge updates to identify problem areas and document business requirements.\
  • Maintain effective work procedures according to client process workflows and HCL policy guidelines.\
  • Adhere to US healthcare compliance measures.
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Required Skills and Qualifications:

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  • Strong verbal and written communication skills.\
  • Neutral accent and good adoption to US culture.\
  • Ability to resolve customer queries in the first point of contact.\
  • Professional, courteous, friendly, and empathetic.\
  • Active listening skills.\
  • Good data entry & typing skills.\
  • Ability to multi-task.\
  • Capable of handling fast-paced, innovative, and constantly changing environment.\
  • Team player.\
  • Contribution to process improvement ideas.\
  • Graduation (any stream).\
  • 12 - 24 months of International Voice (Inbound/Outbound) process experience preferably in patient handling, Provider/DME AR calling.


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