
Opportunity for Career Advancement
1 day ago
We are seeking highly skilled professionals to fill the position of Customer Service Representative.
About the Role:
- This role is ideal for individuals with strong communication skills who can handle customer interactions confidently and professionally.
- The successful candidate will be responsible for responding to customer calls, emails, and intercom queries promptly and courteously.
- Key Responsibilities Include:
- Following standard procedures to resolve issues or escalate them to the appropriate department.
- Maintaining efficient use of company telephone and support systems while maintaining professional communication.
- Supporting team leads by handling routine tasks during their absence after training.
- Reporting operational challenges or service concerns to supervisors clearly and in a timely manner.
Requirements:
- Excellent verbal and written communication skills English & Hindi preferred.
- Basic knowledge of customer service processes and telephone etiquette.
- Ability to remain calm attentive and professional under pressure.
- Computer literacy with basic IT knowledge.
- Minimum qualification 12th Pass or Graduate.
What We Offer:
- Health Insurance
- Provident Fund
- Paid Time Off & Paid Sick Leave
- Overtime Pay & Performance Bonus
- Growth & Learning Opportunities
Schedule:
- Rotational Shifts
-
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