Customer Service Specialist

16 hours ago


Tirupati, Andhra Pradesh, India beBeeCustomer Full time ₹ 4,80,000 - ₹ 7,20,000
Customer Care Representative

Role Description

This role requires an individual who is customer-focused and able to handle queries, resolve issues, and provide excellent service. The ideal candidate will be trained to handle inbound and outbound customer calls in a professional manner.

The successful candidate will be responsible for assisting customers with queries, complaints, and product/service information. They will provide accurate and timely responses to customer concerns and maintain records of customer interactions.

Key Responsibilities:

  • Handle customer inquiries and resolve issues in a timely manner.
  • Provide accurate and helpful information to customers.
  • Maintain records of customer interactions and update databases.
  • Escalate complex issues to the concerned department when necessary.

Requirements:

  • Good communication skills, both verbal and written.
  • Positive attitude, patience, and problem-solving ability.
  • Willingness to work in shifts if required.


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