
Customer Service Leadership Position
24 hours ago
Role Overview:
This is a key leadership role that oversees the customer support function, ensuring seamless delivery of high-quality services to our valued customers. The ideal candidate will have a proven track record of leading teams and driving excellent customer service.
Key Responsibilities:
- Lead a team of customer support representatives in delivering exceptional customer service.
- Develop and implement processes to improve team efficiency and effectiveness.
- Analyze customer feedback to identify areas for improvement in the customer support process.
- Motivate the team to achieve targets and goals.
Requirements:
- Minimum 8 years of experience in a customer support or customer service role, with at least 5 years in a leadership or supervisory role.
- Excellent communication skills, both written and verbal.
- Strong problem-solving skills and ability to make decisions under pressure.
- Experience with customer support software and tools.
- Ability to analyze data and make data-driven decisions.
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