Customer Service Representative

19 hours ago


Tirupati, Andhra Pradesh, India beBeeCustomerService Full time ₹ 37,50,000 - ₹ 67,50,000
Customer Service Representative

This role involves managing and resolving issues by communicating with drivers and fleets.

  • Key Responsibilities:
  • Manage and resolve issues in a timely manner, ensuring customer satisfaction and retention.
  • Communicate effectively with drivers and fleets to address any concerns or issues.
  • Maintain accurate records of interactions, noting issues and solutions within our CRM system.
  • Collaborate with cross-functional teams, including Suppliers, CS Operations, Sales, and other functions, to ensure seamless service delivery.

Requirements:

  • Minimum 2 years of experience working as a customer support representative or in a similar environment.
  • Strong analytical and problem-solving skills.
  • Excellent English verbal and written communication skills.
  • Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, etc.).
  • Able to accommodate a full-time schedule and prioritize tasks effectively.


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