
Customer Service Representative
4 hours ago
As a key player in our organization, the successful candidate will be responsible for delivering exceptional customer service.
- Manage customer inquiries via multiple channels to provide timely and effective resolutions.
- Engage with customers to address their concerns and maintain high levels of satisfaction.
- Collaborate with cross-functional teams to resolve complex customer issues.
- Develop and implement customer service standards and protocols.
- Ensure quality assurance by monitoring and improving customer service processes.
- Conduct research to provide accurate and informative responses to customers.
- Foster effective communication and collaboration among departments.
- Maintain accurate records in accordance with company policies.
A bachelor's degree or higher in a relevant field is required, along with regulatory knowledge. The ideal candidate will have 2-3 years of post-graduation experience, preferably in sales, marketing, or healthcare services industries.
- Proficiency in MS Office (Excel), SAP, and Outlook.
- Strong analytical and problem-solving skills.
- Excellent interpersonal, oral, and written communication skills.
- A team player with a solution-oriented approach.
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