Operational Development Manager

2 weeks ago

Pune, Maharashtra, India beBeeDevelopment Full time ₹ 8,00,000 - ₹ 14,00,000

Job Title: Assistant Operations Manager

">Key Responsibilities:
  • Ensure efficient utilization of department resources to manage daily workloads and meet service targets, providing support to the manager in recruitment and day-to-day operations.
  • Offer guidance and support to the team through continuous performance feedback to ensure they demonstrate high levels of functional and technical expertise when handling front-line and back-office tasks.
  • Monitor, drive, and record performance results, displaying a proactive approach to coaching.
  • Provide support across teams by sharing information and expertise where required.
  • Identify training needs among the team and provide necessary feedback for those needs to be addressed appropriately.
  • Stay updated on relevant FCA regulation training.
  • Maintain an appropriate level of knowledge regarding products, procedures, services, systems, and frameworks.
  • Support and embrace change/continuous improvements across the department.
Requirements:
  • A positive attitude towards developing staff and achieving department service level targets.
  • Decision-making capabilities.
  • Demonstrate role model behaviors.
  • People management skills.
  • An approachable nature.
  • The ability to build and maintain positive relationships with all customers, colleagues, and members of management.
  • A professional and proactive customer-focused outlook with a passion to demonstrate a high level of customer service.
  • A flexible approach to working and a willingness to adapt to the role when required to assist the department.
  • Excellent knowledge of all relevant processes (internal and external) as well as all necessary regulatory requirements and commitments.
Preferred Requirements:
  • Knowledge and experience of the Pet Insurance industry, as well as an understanding of our competitors, customers, and the Pet Insurance market.
  • Experience in Claims/BPO and Vet Background.
  • Previous experience working within Financial Services.

Relevant Experience:

  • Should have voice/non-voice insurance experience (3+ years) - (P&C, Life, and pensions, motor insurance, health insurance).
  • Should be currently working as an Assistant Manager.
  • Qualification - Graduate (Mandatory).
  • Excellent communication skills.
  • Team handling skills (2+ years experience).
  • Operations (Shrinkage, attrition, productivity, SLA management).
  • International Experience is a mandate.

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