Operations Manager
1 week ago
We are seeking a highly skilled Operations Manager to join our team. The successful candidate will be responsible for delivering training programs, creating training content, and managing the work roster of agents and trainers.
The ideal candidate will have a keen eye for identifying training and development needs within a business through analysis and will be able to support trainers in conducting the training. They will also be responsible for preparing and maintaining various process/training related documents and liaising with clients to understand their training needs.
The role involves managing on-job-training connects, publishing performance reports, and working with the Content Management Team (CMT) to create simplified E-learning modules. Additionally, the candidate will be responsible for maintaining training reports, digitalizing transition delivery, and supporting content development teams with designing learning modules on Epiplex-500.
The successful candidate will have a strong background in airline/travel process training, with a minimum of 5 years of experience. They should be comfortable with rotational shifts and WFO schedules and have GDS experience.
Key Responsibilities:
- Delivering NHT training
- Training Content creation
- Work roster- agents + training
- Identifying training and development needs within a business through TNI
- Client ID management
- Support trainers in conducting the training
- Prepare and maintain various process/Training related documents
- Liaising with the client to understand training needs
- Run TNI based intervention- track pre & post score improvement
- Managing On-job-training connects- publishing performance reports-
- Working with CMT team (content Management team) to create process simplified E-learning modules
- Process based TNI refreshers
- Maintaining training reports
- Digitalization of Transition Delivery- supporting content development team with designing learning modules on Epiplex-500
- Ensuring Knowledge Sustenance in BAU by driving monthly KC through PKT, Self-learning modules, reporting compliance etc.
- On job training management, analyzing, evaluating and publishing on-job-training performance
Qualifications:
- Graduation/Under graduation
- Should be ok with Rotational shifts and WFO
- Min 5 years experience in Airline/Travel Process Training
- GDS experience is must
As an Operations Manager, you will play a critical role in ensuring the smooth operation of our training programs. If you have a passion for training and development, and enjoy working in a fast-paced environment, we encourage you to apply.
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