Operations Manager

1 week ago

Pune, Maharashtra, India Zareesilks Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Role Overview:
As an
Operations Manager
, you will be responsible for overseeing the day-to-day operations of the brand. You will manage supply chain, vendor relations, production scheduling, inventory, quality checks, logistics, and customer service processes to ensure smooth functioning and growth.

Key Responsibilities:

1. Production & Supply Chain Management

  • Coordinate with weavers, artisans, and manufacturers for timely production.
  • Manage raw material sourcing, stock planning, and procurement.
  • Oversee production timelines to meet customer demand and seasonal launches.

2. Inventory & Warehouse Management

  • Monitor stock levels across retail and online channels.
  • Ensure efficient warehousing, packaging, and dispatch.
  • Implement systems for inventory tracking and restocking.

3. Vendor & Artisan Relations

  • Build strong partnerships with local artisans, handloom clusters, and suppliers.
  • Negotiate contracts, pricing, and delivery schedules.
  • Maintain ethical sourcing and quality standards.

4. Quality Assurance

  • Conduct regular quality checks for fabric, stitching, and finishing.
  • Ensure authenticity of handlooms and traditional weaves.
  • Implement standard operating procedures (SOPs) for quality control.

5. Sales & Customer Experience Support

  • Support retail operations and e-commerce order fulfillment.
  • Ensure timely deliveries and handle escalated customer issues.
  • Work with the marketing team for product launches and exhibitions.

6. Team & Process Management

  • Lead and train staff for operational efficiency.
  • Develop SOPs to streamline processes across departments.
  • Monitor budgets, costs, and operational KPIs.

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