Operations Manager

24 hours ago

Pune, Maharashtra, India EXL SERVICES Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Manager

*Job Purpose:*

To manage and oversee day-to-day operations, ensuring efficient delivery of services, meeting client expectations, and driving business growth within EXL Services.

*Key Responsibilities:*

*Client Delivery:*

Manage client relationships, expectations, and satisfaction.
Ensure service level agreements (SLAs) are met or exceeded.
Develop and implement client-specific strategies.

*Operational Excellence:*

Oversee process implementation, improvement, and compliance.
Analyze and optimize operational workflows.
Implement cost-saving initiatives.

*Team Management:*

Lead, motivate, and develop a team of supervisors and agents.
Provide coaching, training, and performance feedback.
Foster a culture of excellence and continuous improvement.

*Performance Management:*

Monitor and analyze key performance indicators (KPIs).
Develop and implement improvement plans.
Conduct regular reviews and assessments.

*Quality and Compliance:*

Ensure adherence to industry regulations and standards.
Implement quality control processes.
Conduct audits and compliance checks.

*Communication and Collaboration:*

Liaise with internal stakeholders (e.g., sales, marketing).
Collaborate with other operations teams.
Communicate effectively with clients and stakeholders.

*Requirements:*

Experience:
years in operations management, preferably in BPO.
years in a leadership or supervisory role.
Education:
Bachelor's degree in Business, Operations, or related field.
Skills:
Strong leadership, communication, and analytical skills.
Proficient in MS Office, operational software, and tools.

*Desirable Skills:*

Certification in operations management (e.g., Six Sigma).
Experience with industry-specific regulations and standards.
Knowledge of lean principles and process improvement methodologies.

*Performance Metrics:*

Client satisfaction and retention.
Service level achievement.
Operational efficiency and productivity.
Employee engagement and retention.
Business growth and revenue.
Performance Metrics:_

Project timelines and milestones.
Budget adherence.
Client satisfaction.
Team performance and engagement.
Quality and compliance.

  • Operations Manager

    2 weeks ago

    Pune, Maharashtra, India MARKER RESOURCES MANAGMENT PRIVATE LIMITED Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionMarker Resources Management is committed to setting new benchmarks in service delivery, supporting leading OEM dealerships, and ensuring seamless travel experiences for B2C customers. With a focus on operational excellence and customer satisfaction, Marker Resources Management aims to revolutionize the automotive service industry. As the...

  • Operations Manager

    19 hours ago

    Pune, Maharashtra, India Ideajar Enterprises Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    We are looking for an Operations Manager to manage operations across multiple sites in Pune - he would be responsible for day to day Admin/operations across sites which would cover the following ProcurementVendor ManagementDay to Day operations

  • Operational Manager

    1 week ago

    Pune, Maharashtra, India AJA Forensic Solutions Private Limited Full time ₹ 3,15,000 - ₹ 4,20,000 per year

    About the Role:We are seeking a proactive Operational Manager with at least 1 year of experience to oversee field operations, manage court and company assignments, and lead our sales team towards target achievement. The ideal candidate should possess strong leadership, organizational, and client management skills.Key Responsibilities:Oversee and manage field...

  • Manager, Operations

    19 hours ago

    Pune, Maharashtra, India Wolters Kluwer Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    About the Role:As a Manager, Operations, you will play a crucial role in overseeing the daily activities of a dedicated team, ensuring seamless coordination across various operational functions. Join us to help enhance efficiency, optimize processes, and contribute to our overall operational success, fostering an environment that strives for continuous...

  • Operations Manager

    1 week ago

    Pune, Maharashtra, India Tej Post Courier Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company DescriptionTej Post Courier is a consumer services company based in New Delhi, India.Role DescriptionThis is a full-time on-site role for an Operations Manager located in Pune. The Operations Manager will be responsible for overseeing daily operations, managing staff, implementing strategies to improve efficiency, and ensuring quality service...

  • Operations Manager

    2 weeks ago

    Pune, Maharashtra, India Advik Hi-Tech Pvt Ltd Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Company DescriptionAdvik Hi-Tech Pvt Ltd is one of India's leading global automotive component manufacturers, serving customers across four continents in the two-wheeler, stationary, engine, and transmission system segments. We provide custom-made solutions for our customers' designs and have a customer base that includes leading automotive original...

  • Operations Manager

    1 week ago

    Pune, Maharashtra, India ZiffyHealth Full time

    Company DescriptionZiffyHealth is an IoT-enabled, AI-driven health-tech platform focused on improving healthcare access and affordability across Urban and Rural India. Incubated at the Atal Incubation Center-Pinnacle (supported by the Atal Innovation Mission, NITI Aayog, Government of India), ZiffyHealth leverages cutting-edge technology and AI-powered...

  • Operation Manager

    1 week ago

    Pune, Maharashtra, India JK Events & Advertising Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Company DescriptionJK Events & Advertising is a full-service agency specializing in impactful brand communication, innovative marketing strategies, and seamless event execution. We have a strong presence across 20+ states in India and help brands connect with their audiences through a mix of outdoor advertising, digital media, and live experiences. Our 360°...

  • Operations Manager

    1 week ago

    Pune, Maharashtra, India Valiant Business Solutions Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Looking to engage an Operations Manager to oversee day-to-day operations across multiple high-end private residences within a UHNWI (Ultra-High-Net-Worth Individual) setup. This role will ensure guest-ready standards, seamless service, and smooth coordination across all operational areas, including housekeeping, pantry/private F&B, fleet, engineering, and...

  • Operations Manager

    1 week ago

    Pune, Maharashtra, India SAI HR CONSULTANTS Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    We are Hiring for Operations Manager for our Retread Manufacturing Industries in Pune.We need a candidate who has worked in a Tyre Rubber Polymer Industrial Rubber Products as a Operations Manager taking care of the Branch Operations Sales and Marketing Production ETC.Experience in a retreading industry will be an added advantage.Exposure to basic process of...