Level 1 IT Support Specialist

23 hours ago

Nagpur, Maharashtra, India beBeeSupport Full time  80,000 -  1,20,000
Job Title:

L1 Service Desk Agent

Location: UAE - Abudhabi

  • This role is responsible for handling incoming IT support requests via phone, email, or ticketing tools.
  • The L1 Service Desk Agent will provide basic Level 1 troubleshooting for hardware, software, printers, email, network connectivity, and end-user applications.
  • Responsibilities include resetting passwords, unlocking accounts, assisting with access-related issues, escalating unresolved issues to L2/L3 teams with detailed logs and user inputs, maintaining communication with users to provide status updates and follow-ups, ensuring all tickets are logged, updated, and closed in a timely manner according to SLA, and supporting remote users using remote desktop tools.
Required Skills and Qualifications:
  • Experience in IT Service Desk or desktop support roles (1–3 years).
  • Basic knowledge of Windows OS, MS Office Suite, and Active Directory.
  • Familiarity with IT ticketing tools and remote support tools (e.g., AnyDesk, TeamViewer).
  • Good understanding of ITIL processes and incident lifecycle.
  • Diploma or Bachelor's Degree in IT, Computer Science, or related field (preferred).
  • ITIL Foundation certification is a plus.
  • A+ / MCSA / HDI certification is advantageous.
Benefits:

This role offers the opportunity to work as the first point of contact for IT support requests, providing excellent customer service skills, technical problem-solving abilities, and effective communication skills. The successful candidate will have a positive attitude, strong analytical skills, and be able to work well under pressure.

Others:

Interested candidates should send an updated CV along with details of total experience, current salary, expected salary, notice period, and current location.

  • Remote VDI Support Engineer

    23 hours ago

    Nagpur, Maharashtra, India beBeeVdi Full time US$ 90,000 - US$ 1,15,000

    VDI Support Specialist We are seeking a dedicated and customer-focused professional to join our team as a VDI Support Specialist. The primary technical resource will be responsible for supporting and maintaining the VMware Horizon VDI platform across all levels of the support model. Main Responsibilities: Resolve end-user VDI issues, maintain golden...

  • Desktop Support Specialist

    2 days ago

    Nagpur, Maharashtra, India beBeeDesktop Full time ₹ 80,00,000 - ₹ 1,20,00,000

    Job OpportunityWe are seeking a highly skilled Desktop Support Specialist to manage and maintain our IT infrastructure.The ideal candidate will have a strong background in desktop support and experience with Microsoft Windows operating systems and Office applications.Key Responsibilities:Administer endpoint management solutions and provide support for...

  • Enterprise Network Specialist

    1 day ago

    Nagpur, Maharashtra, India beBeeNetwork Full time US$ 26,000

    Enterprise Network SpecialistThis role is for an Enterprise Network Specialist to provide remote technical support with various customers, implementing and supporting large-scale networks.Main Responsibilities:Implement, troubleshoot, and document enterprise-level networks and related systems.Provide knowledge transfer and informal training to clients on...

  • Ayurvedic Health Transformation Specialist

    23 hours ago

    Nagpur, Maharashtra, India beBeeHolistic Full time ₹ 3,00,000 - ₹ 5,00,000

    Health Transformation Specialist InternWe are seeking a Health Transformation Specialist Intern / Junior Associate (remote) to join our team. This is an opportunity to gain real-world exposure in integrative health, support client transformations, and learn how Ayurveda works hand-in-hand with hormones, metabolism, and lifestyle science.This role comes with...

  • Support Specialist

    1 day ago

    Nagpur, Maharashtra, India beBeeCustomer Full time ₹ 9,00,000 - ₹ 12,00,000

    At the forefront of customer support, this role embodies a commitment to excellence and empathy. We seek an individual who can distill complex issues into seamless resolutions.Key ResponsibilitiesAs the primary point of contact for US clients, you will leverage exceptional communication skills to provide prompt and accurate responses via phone, email, and...

  • ServiceNow Support Professional

    1 day ago

    Nagpur, Maharashtra, India beBeeSupport Full time ₹ 80,00,000 - ₹ 1,20,00,000

    Job Title: ServiceNow Support SpecialistWe are seeking a highly skilled professional to join our team as a ServiceNow Support Specialist.This role involves providing technical support, performing system maintenance, and assisting end-users with ServiceNow-related issues.Troubleshoot and resolve issues related to the ServiceNow platform.Perform routine...

  • Advanced Software Technical Support Specialist

    23 hours ago

    Nagpur, Maharashtra, India beBeeSoftware Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

    Job Opportunity: Software Support Professional">We are seeking an experienced professional to join our team as a Software Support Specialist. The ideal candidate will possess a strong background in software development, with expertise in .Net Core and C#. Additionally, proficiency in SQL database management and data processing/analysis using Excel is...

  • Data Annotation Specialist

    4 days ago

    Nagpur, Maharashtra, India beBeeAnnotation Full time ₹ 30,00,000 - ₹ 60,00,000

    Data Annotation SpecialistJob Title: Data Annotation SpecialistWe are seeking a highly skilled Data Annotation Specialist to join our team. This is a 100% remote contract position available.Main Responsibilities:Annotate and label data (text, image, video, or audio) accurately according to project guidelines.Review and validate existing annotations for...

  • Vendor Management Specialist

    1 day ago

    Nagpur, Maharashtra, India beBeeContract Full time ₹ 71,58,117 - ₹ 1,51,19,998

    Vendor Management SpecialistAs a Vendor Management Specialist, you will play a key role in overseeing and managing vendor relationships to drive recruiting efficiency and ensure compliance across all staffing engagements.The ideal candidate will bring a blend of recruiting expertise, vendor management skills, and a deep understanding of immigration...

  • Energy Sector Technical Support Specialist

    1 day ago

    Nagpur, Maharashtra, India beBeeSolar Full time ₹ 3,60,000 - ₹ 7,20,000

    Job Title:Solar/Renewable Energy Support AssociateAbout the Role:You will work as part of the Construction team, supporting Sales, Design, and Customer Service teams while reporting to the Construction Engineering Manager.Provide high-level technical support to installation companies/customers/manufacturers (troubleshooting, problem resolution, RMA's).Handle...