Remote VDI Support Engineer

1 day ago

Nagpur, Maharashtra, India beBeeVdi Full time US$ 90,000 - US$ 1,15,000
VDI Support Specialist

We are seeking a dedicated and customer-focused professional to join our team as a VDI Support Specialist. The primary technical resource will be responsible for supporting and maintaining the VMware Horizon VDI platform across all levels of the support model.

  • Main Responsibilities:
  • Resolve end-user VDI issues, maintain golden images, deploy new desktop pools, and work with application teams to ensure seamless virtual desktop functionality.
  • Create, maintain, and update golden images for various user groups, including application packaging, patching, and configuration.
  • Validate and troubleshoot application functionality within VDI sessions in partnership with application owners.
  • Create and manage desktop pools in Horizon Administrator/Console, including both persistent and non-persistent configurations.
  • Perform root cause analysis for recurring issues and implement permanent fixes.
  • Maintain user entitlement mappings and access to appropriate VDI pools.
  • Monitor system health and generate reports on performance, usage, and capacity.
  • Test and implement updates, patches, and version upgrades to Horizon components and base images.
  • Collaborate with the Infrastructure team on escalations related to networking, storage, or host-level issues.
  • Document standard operating procedures, troubleshooting steps, and FAQs for internal knowledgebase.
  • Coordinate UAT testing for new images or configurations with business stakeholders.
  • Participate in change management and implementation planning for VDI-related initiatives.
  • Support onboarding and training for new users accessing the VDI environment.
  • Required Skills and Qualifications:
  • A minimum of 2 years' experience in IT support roles, with at least 1 year supporting VDI environments.
  • Experience supporting VMware Horizon View (7.x or 8.x), including Connection Server, Composer, and Agent.
  • Proficiency with tools like Horizon Administrator/Console, vSphere Client, and basic PowerShell scripting.
  • Desired Skills and Qualifications:
  • A minimum of 3 years' experience supporting end-user computing or VDI in enterprise environments.
  • Deep experience creating and maintaining golden images, including app installs, optimizations, and Windows updates.
  • Familiarity with application packaging and troubleshooting app behavior in virtual environments.
  • Experience deploying and managing desktop pools, including automated, linked clone, or instant clone pools.
  • Working knowledge of FSLogix, profile redirection, and user data management.
  • Experience integrating VDI with multi-factor authentication, antivirus, and DLP tools.
  • Familiarity with Jira or similar ticketing and ITSM platforms.
  • Experience collaborating with infrastructure teams on networking, DNS, storage, and security configurations for VDI.
  • Knowledge of monitoring tools (e.g., Horizon Help Desk Tool, vRealize Operations, ControlUp).

Preferred Certifications: VMware VCP-DTM, ITIL Foundation, or CompTIA A+

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