Senior Help Desk Specialist

15 hours ago

Nagpur, Maharashtra, India beBeeTechnical Full time ₹ 6,00,000 - ₹ 12,00,000
Job Opportunity

We are seeking an experienced IT professional to join our dynamic team as a Technical Analyst.

This role involves providing exceptional technical support to end-users, working collaboratively with peers to deliver seamless day-to-day operations.

You will be the face of technology support, troubleshooting technical issues, managing IT assets, and deploying hardware to ensure users have the tools and support they need to stay productive.

Key Responsibilities:
  • Provide face-to-face technical support for hardware, software, and corporate mobile devices.
  • Address tickets related to Windows 10, Office 365, Outlook, VPN, MFA, and remote access.
  • Support technologies like Citrix XenApp/XenDesktop, VDI, and other client OS environments.
  • Use ServiceNow for incident management, asset tracking, and user request handling.
  • Conduct remote troubleshooting and guide users through resolutions.
  • Participate in hardware deployment and decommissioning, including managing loaner devices.
  • Maintain accurate asset records and support compliance processes like data preservation.
  • Support end-users with BYOD and personal devices in line with company policy.
  • Host product demos, provide training, and promote technology adoption.
  • Escalate unresolved issues while maintaining SLA compliance.
  • Contribute to knowledge articles and ensure documentation is up to date.
Requirements:
  • 1-3 years of experience in Desktop/Help Desk Support for domestic and international users.
  • Any graduate with 15 years of formal education.
  • Expertise in Windows 10, Microsoft Office, and desktop/laptop troubleshooting.
  • Strong working knowledge of ServiceNow or similar ITSM tools.
  • Experience with Citrix environments, Office 365, and mobile device configuration.
  • Solid problem-solving skills and a proactive mindset.
  • Ability to work in 24x7 rotational shifts as per business needs.
  • Excellent communication, empathy, and customer service skills.
  • Organizational discipline for asset and vendor management.
Why Choose This Role?

This opportunity offers a chance to work in a fast-paced environment, collaborate with a talented team, and develop your technical skills. You will be supported by our organization's commitment to innovation, excellence, and employee growth.

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