ServiceNow Support Professional

1 day ago

Nagpur, Maharashtra, India beBeeSupport Full time ₹ 80,00,000 - ₹ 1,20,00,000
Job Title: ServiceNow Support Specialist

We are seeking a highly skilled professional to join our team as a ServiceNow Support Specialist.

This role involves providing technical support, performing system maintenance, and assisting end-users with ServiceNow-related issues.

  • Troubleshoot and resolve issues related to the ServiceNow platform.
  • Perform routine maintenance tasks and system upgrades, ensuring the platform remains stable and operational.
  • Provide support to end-users, addressing their questions and concerns regarding the ServiceNow platform.
  • Collaborate with other IT teams to ensure seamless integration and operation of the ServiceNow platform.
  • Ensure all support activities comply with IT security policies and federal regulations.
Requirements:
  • ServiceNow Certified System Administrator (CSA) required
  • 5 years of experience in Information Technology operations.
  • Experience with ServiceNow, help desk processes, applications, networking, Office 365, and Azure.
  • Familiarity with IT security policies.
  • Bachelor's degree in Information Technology or Computer Science preferred. Strong problem-solving and customer service skills.
Key Responsibilities:

The successful candidate will be responsible for troubleshooting incidents, resolving service requests, and ensuring the smooth operation of the ServiceNow environment.

Main Tasks:

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