Enterprise Application Support Professional

5 days ago

Nagpur, Maharashtra, India beBeeApplication Full time ₹ 1,99,10,000 - ₹ 2,19,40,000
Application Support Role

As a highly skilled and proactive professional, you will be responsible for the monitoring, incident response, and issue resolution of enterprise-grade systems. Your technical expertise will enable you to work effectively during off-hours and in a rotational shift model.

The ideal candidate will possess a strong background in IT and excellent problem-solving skills, with the ability to work independently with minimal supervision.

Key Responsibilities:

  • Production Support & Incident Management
    • Monitor and manage support tickets via JIRA and email.
    • Troubleshoot and resolve issues across various platforms.
  • System Monitoring & Maintenance
    • Perform regular health checks and performance monitoring of applications and databases.
    • Assist with deployment validations, patch installations, and performance tuning as needed.
  • Documentation & Knowledge Sharing
    • Maintain accurate and up-to-date incident logs.
    • Create and update knowledge base articles, SOPs, and troubleshooting documentation.
  • Compliance & Security
    • Ensure all activities comply with organizational security standards (HIPAA, GDPR).
    • Follow access and onboarding policies based on client environment guidelines.

Required Skills and Qualifications:

  • Technical Expertise: In-depth experience in supporting and troubleshooting B2B integrations and translation flows.
  • Cloud & Database Systems: Solid experience with AWS RDS, Aurora PostgreSQL, SQL Server, DynamoDB.
  • Incident Management: Proven track record of working under pressure and adhering to strict SLAs.
  • Tools & Platforms: Experience with JIRA, ticketing systems, and monitoring tools.

Benefits:

  • Exposure to cutting-edge cloud and automation technologies.
  • Opportunity to work with global teams and clients.
  • Rotational flexibility and work-life balance initiatives.

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