Application/Production Support Specialist

2 days ago

Nagpur, Maharashtra, India beBeeApplicationSupport Full time ₹ 1,80,00,000 - ₹ 2,50,00,000

Highly skilled professionals are sought after for the role of Application/Production Support Specialist in the Investment Banking sector. This position requires a strong understanding of software development lifecycle and ITIL processes.

Job Responsibilities:

  • Monitoring and Incident Management
  • Respond promptly to system alerts, incidents, and user-reported issues.
  • Investigate and analyze incidents to determine their root causes.
  • Troubleshoot and resolve technical issues related to applications, databases, and integrations.
  • Documentation and Knowledge Management
  • Maintain accurate records of incidents, solutions, and changes in the production environment.
  • Create and update support documentation, knowledge base articles, and standard operating procedures (SOPs).
  • Change Management and Release Support
  • Assist in the planning and execution of application releases and updates.
  • Conduct impact assessments for proposed changes to production systems.

Requirements:

  • Bachelor's degree in computer science, Information Technology, or a related field.
  • 8+ years of experience in supporting business applications.
  • Good experience in AWS.
  • Proven experience in a similar role, providing technical support for enterprise-level software applications.
  • Strong understanding of software development lifecycle and ITIL processes.
  • Experience with ticketing systems such as Jira.
  • Proficiency in troubleshooting Unix/Linux environments.
  • Experience with database technologies such as SQL Server.
  • Knowledge of programming languages scripting languages (Shell, Python etc.).
  • Excellent communication skills, with the ability to explain technical concepts to non-technical users.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Strong analytical and problem-solving skills.

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