
Security Operations Implementation Specialist
1 day ago
Implementation Specialist for ServiceNow Security Operations
As a highly skilled and certified implementation specialist, you will lead and support the deployment of ServiceNow Security Operations modules.
Key Responsibilities:
- Implementation & Configuration
- Lead end-to-end implementation of ServiceNow Security Operations modules
- Configure and customize workflows, playbooks, data imports, dashboards, and business rules
- Implement threat intelligence integrations and vulnerability scanner integrations
- Build use-case-specific automation using Flow Designer or Security Orchestration (SOAR)
- Requirements Gathering & Design
- Collaborate with cybersecurity teams to gather detailed requirements
- Translate business requirements into technical specifications and implementation plans
- Integration & Automation
- Integrate ServiceNow SecOps with external tools such as SIEMs, CMDB, scanners, threat intel platforms, and ticketing systems
- Develop orchestration and remediation workflows for auto-assignment, enrichment, escalation, and resolution
- Testing & Deployment
- Perform UAT, defect resolution, and cutover activities
- Ensure system performance, scalability, and security compliance during deployment
- Documentation & Training
- Create solution design documents, implementation runbooks, and end-user training materials
- Conduct knowledge transfer and handover sessions
Required Skills and Qualifications:
- Strong knowledge of ServiceNow Security Operations architecture and module interdependencies
- Proven experience with full lifecycle implementations of VR and SIR
- Experience integrating ServiceNow with security tools
- Hands-on scripting experience
- Familiarity with MITRE ATT&CK, NIST, and SOC operations
- Strong troubleshooting, debugging, and performance tuning skills
- Excellent client communication and stakeholder management skills
Preferred Qualifications:
- Experience with Security Orchestration, Automation and Response (SOAR) in ServiceNow
- Experience with GRC/IRM module as an added advantage
- Experience in multi-org/global deployments and domain separation in ServiceNow
- Understanding of vulnerability lifecycle management and incident triage frameworks
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