Customer Support Specialist

2 weeks ago

Madurai, Tamil Nadu, India beBeeCare Full time ₹ 40,00,000 - ₹ 60,00,000
Customer Service Representative

We are a baby technology startup with the goal of creating intelligent, intuitive and delightful nursery products.

Our smart crib is designed for babies from 0 to 24 months of age and comes equipped with an integrated baby monitor that senses early signs of wake-up, learns from the baby's sleep patterns and starts rocking along with music to soothe the baby back to sleep.

We value our people, customers, values, and culture. We believe in building strong relationships with our customers through excellent communication skills and empathy.

The ideal candidate will be able to manage incoming chats and emails, address customer issues, and demonstrate the value of our products to our customers every day.

Key Responsibilities:
  • Building and strengthening customer relationships
  • List, empathize and help customers achieve their goals
  • Manage incoming chats and emails and handle appropriate follow-up chats and emails
  • Address, resolve, and record any customer issues that arise pertaining to business growth, billing, and general account satisfaction
Requirements:
  • Bachelor's degree preferred
  • Multi-tasking skills
  • Exceptional English communication skills, especially written
  • A positive, polite, confident, sincere and friendly disposition
  • The ability to solve problems & think quickly on your feet
  • The ability to stay calm, cool and collected during stressful customer interactions
  • Flexibility - we're growing and evolving, and you'll need to come along for the ride
  • An eye for detail
  • Knowledge of CRM is a plus
  • 2+ years of experience
Benefits:
  • Competitive salary and benefits
  • Fast professional growth: significant responsibility for your project
  • Opportunity to apply in practice and rapidly grow your knowledge

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