Highly Skilled Technical Support Specialist

1 week ago

Chennai, Tamil Nadu, India NTT DATA Full time
About the Role

We are seeking a highly skilled Technical Specialist to join our team at NTT DATA. In this role, you will be responsible for providing technical support to our clients, including diagnosing, troubleshooting, and resolving complex technical issues.

As a Technical Specialist, you will be the primary point of contact for our clients and will be responsible for ensuring that their technical needs are met. You will work closely with our engineering team to identify and resolve technical issues, and will provide technical support and training to our clients as needed.

Key Responsibilities
  • Provide technical support to clients, including diagnosing, troubleshooting, and resolving complex technical issues.
  • Work closely with the engineering team to identify and resolve technical issues.
  • Provide technical support and training to clients as needed.
  • Identify areas for improvement and implement changes to improve the efficiency and effectiveness of our technical support processes.
Requirements

To be successful in this role, you will need to have excellent technical skills and experience in a technical support role. You will also need to have excellent communication and interpersonal skills, with the ability to work effectively with clients and colleagues at all levels.

You will need to have a solid understanding of ITIL processes and experience working with vendors and/or 3rd parties. You will also need to have excellent problem-solving skills and the ability to work in a fast-paced environment.

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success.

We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies.

Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.

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