
Operations Excellence Manager
1 week ago
Job Title: Operations Excellence Manager
">Role Summary:
">This role will lead initiatives to standardize business processes, enhance operational efficiencies, and drive continuous improvement across the region. The successful candidate will be instrumental in optimizing target operating models, establishing a high-performance agency network, and leading regional improvement projects.
">Key Responsibilities:
">- ">
- Standardized Processes & Target Operating Models:">
- ">
- Implement standardized processes across the region to create a consistent approach to operations.">
- Collaborate with Regional Business Owner teams to review target operating models that enhance efficiency and operational effectiveness.">
- Continuously assess and refine these models to ensure alignment with regional requirements.">
- Effective Deployment of Technologies:">
- ">
- Help Agencies identify and prioritize automation opportunities to reduce manual processes and operational redundancies.">
- Act as a liaison between Regional agencies and promote best practice sharing.">
- High-Performance Agency Network Management:">
- ">
- Develop and implement a high-performance mindset within regional agencies.">
- Monitor and coach QPMs to improve agency performance across the region.">
- Drive initiatives that encourage best practices sharing, performance benchmarking, and continuous improvement within agency networks.">
- Regional Improvement Projects:">
- ">
- Identify and lead regional improvement projects focusing on operational waste reduction, simplification, and efficiency gains.">
- Conduct regular assessments to uncover opportunities for process enhancements, automation, and simplification across various functions.">
- Engage stakeholders across the region to drive a culture of continuous improvement and ensure alignment on project goals.">
Required Skills & Qualifications:
">- ">
- Strategic Vision: Ability to see the big picture and align operational processes with strategic business goals.">
- Change Management: Skilled in managing change effectively to drive the adoption of new processes and technologies.">
- Technology Acumen: Knowledgeable about new and emerging technologies, with the ability to identify and deploy relevant tools for process improvement.">
- Continuous Improvement Mindset: Proactive in identifying opportunities to reduce waste, automate tasks, and simplify workflows.">
- Data-Driven Decision Making: Strong analytical skills to evaluate data, assess performance, and inform process optimizations.">
- Leadership & Collaboration: Ability to lead and collaborate effectively with cross-functional teams.">
What We Offer:
">The ideal candidate will have conceptual and strategic thinking with advanced problem-solving and decision-making skills. An inspiring management style which incorporates CMA CGM's vision and values, that is naturally collaborative, bold and teamwork driven.
">Essential Requirements:
">- ">
- At least 3 years of managerial experience in project management and/or business process improvement.">
- Certification in LEAN Six Sigma, Project Management would be advantageous.">
- Relevant academic qualifications in Maritime Business, Logistics or Supply Chain, or business management.">
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