
Operations Manager
5 days ago
A high-profile position that involves overseeing and optimizing the day-to-day activities of the corporate office.
This includes managing various departments such as Administration, Human Resources, Finance, Sales Support, Procurement, and Projects.
- The successful candidate will be responsible for supervising administrative processes including documentation, asset management, office supplies, and team logistics.
- Maintaining alignment between different verticals to ensure smooth workflows is a key aspect of this role.
- Tracking cross-functional tasks, identifying roadblocks, and resolving them in a timely manner is also crucial.
- Closing coordination gaps between field operations and office support teams is another important responsibility.
- The Director of Operations will develop and implement standard operating procedures (SOPs) for all office functions.
- Ensuring document control, filing systems, and reporting formats are standardized and followed is essential.
- Identifying inefficiencies and implementing process improvements across all departments will also be expected.
- Reviewing daily, weekly, and monthly reports from various departments.
- Preparing consolidated dashboards and updates for senior management.
- Monitoring internal KPIs related to operations, productivity, and project delivery support.
- Allocating and monitoring tasks to department heads or coordinators.
- Following up on deadlines, pending work, and escalated issues.
- Ensuring that team members are adequately supported and resourced.
- Adhering to company policies, rules, and internal guidelines.
- Maintaining discipline, attendance, and punctuality within the office.
- Collaborating with HR for employee engagement, conflict resolution, and training needs.
- Serving as the central point of communication between departments and top management.
- Handling operational escalations and ensuring timely resolution.
- Conducting regular coordination meetings with department heads.
Bachelor's or Master's Degree in Business Administration, Operations, or a related field.
8–12 years of experience in office operations, administration, or general management.
Strong multitasking, coordination, decision-making, and organizational skills.
Basic understanding of HR, Admin, Procurement, Finance, and Project Coordination.
MS Office Suite proficiency and Task Management Tools knowledge.
English language proficiency and local language proficiency if applicable.
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