Hotel Operations Manager
13 hours ago
Front Desk Manager
">Job Role: Front desk manager/executive/associate
">Location: South India
">Department: Hotel operations
">Experience: 1-3 years
">Job Brief:
">A front desk manager/executive/associate shall be responsible for the effective management of our company's backpacker hostels. He/she shall be entrusted to effectively be a part of the managing team for a 35-50 keys hotel/hostel overseeing multiple facets of operations including front office, housekeeping, F&B, guest experience, R&M & engineering, security & safety, etc. as per company standards.
">Key Responsibilities:
">- ">
- Extensive work experience in the hospitality/hotel industry">
- Understanding of the company vision, business expansion plans, operational standards, etc.">
- Optimising hotel operations with a bird eye view">
- Understanding hotel pre-launch phase, day to day operations, etc.">
- Supervising various functions and human resources (blue/white collar)">
- Managing operational quality with attention to detail on various parameters such as infrastructure, services, staff, operations, etc. to ensure high service quality">
- Handling & resolving escalations and grievances">
- Liaising with various departments such as local police, health/fire/safety departments, local vendors, etc. and ensuring a cordial relationship">
- Coordinating with other departments within the company to help resolve issues">
Qualifications:
">- ">
- Hospitality graduate/post-graduate or diploma in hospitality">
- Min. 1-3 years of experience in a hotel, hostel, guest house, etc.">
- Extensive operational knowledge of hotel operations">
- Outstanding communication, interpersonal & time-management skills">
- Flexible to relocate anywhere in southern India">
- High attention to detail">
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