Contact Center Solution Manager

OverviewThe Service Delivery Manager role is pivotal in ensuring the seamless execution of contact center solutions. This position requires a seasoned professional with expertise in managing complex service delivery lifecycles.The ideal candidate will have a deep understanding of IVR platforms, project management methodologies, and technical oversight....

Job Title:Contact Center SpecialistAbout the RoleWe are seeking a skilled and empathetic Contact Center Specialist to join our team. As a key member of our customer support unit, you will be responsible for delivering exceptional service to clients through various communication channels.Key ResponsibilitiesHandle customer inquiries, complaints, and requests...

Key ResponsibilitiesService Delivery Managers oversee the overall delivery of contact center solutions, including IVR applications, agent desktop tools, and reporting platforms. They ensure compliance with SLA/KPI metrics and contractual obligations.The role involves managing operational escalations, providing leadership during critical incident response,...

**Job Title:** Service Delivery Manager**Job Description: Overview**We are seeking an experienced Service Delivery Manager to oversee the delivery of contact center solutions. As a key member of our team, you will be responsible for ensuring seamless service delivery, managing operational escalations, and providing leadership during critical incidents.This...

Cloud Contact Center SpecialistAre you a cloud contact center specialist looking for a new challenge? Do you have experience with AWS and Avaya Aura CC?Job Description:We are seeking a highly skilled Cloud Contact Center Specialist to join our team. In this role, you will be responsible for managing and maintaining CCP, including provisioning and management...

Job Description:We are looking for a skilled specialist to support the effective management of workforce planning, real-time monitoring, and quality assurance activities in a contact center environment.Key Responsibilities:Manage forecasting, scheduling, real-time adherence (RTA), and capacity planning using WFM tools.Coordinate shift bids, schedule changes,...

Who We AreAt Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.The RoleAs a...

The candidate will be responsible to work with advisors and clients regarding service issues requests policies procedures and information on accounts Direct communication with clients and advisors to assist them with their queries open issues and resolve high level problems over the phone in timely manner Emphasis is on creating and delivering a...

Biitcode is currently hiring for Sales Manager_Data Center for our Client which is into Networking Industry. Plz find position details below.Contact Person: Poonam: Position: Sales Manager_Data CenterLocation: NoidaRequisites:2-3 years of experience in data center, colocation, or IT infrastructure sales.Strong knowledge of data center operations, cloud, and...

Greetings from Niva BupaDepartment- Customer ServiceDesignation- Manager-Medical ServicingLocation- Noida,59Role & responsibilitiesDevelop and implement long-term strategies to elevate contact centre performance in medical servicing.Leverage medical expertise to enhance customer interactions, ensuring the team is wellequipped with the latest healthcare...