Current jobs related to Contact Center Workforce Specialist - Noida, Uttar Pradesh - beBeeSpecialist
-
Cloud Contact Center Specialist
1 week ago
Noida, Uttar Pradesh, India beBeeCloudContactCenter Full time ₹ 15,00,000 - ₹ 28,00,000Cloud Contact Center SpecialistAre you a cloud contact center specialist looking for a new challenge? Do you have experience with AWS and Avaya Aura CC?Job Description:We are seeking a highly skilled Cloud Contact Center Specialist to join our team. In this role, you will be responsible for managing and maintaining CCP, including provisioning and management...
-
Contact Center Specialist
1 week ago
Noida, Uttar Pradesh, India beBeeCustomerSupport Full time ₹ 11,25,000 - ₹ 18,75,000Job Title:Contact Center SpecialistAbout the RoleWe are seeking a skilled and empathetic Contact Center Specialist to join our team. As a key member of our customer support unit, you will be responsible for delivering exceptional service to clients through various communication channels.Key ResponsibilitiesHandle customer inquiries, complaints, and requests...
-
Contact Center Operations Expert
1 week ago
Noida, Uttar Pradesh, India beBeeContactCenterManager Full time US$ 8,00,000 - US$ 12,00,000Key ResponsibilitiesService Delivery Managers oversee the overall delivery of contact center solutions, including IVR applications, agent desktop tools, and reporting platforms. They ensure compliance with SLA/KPI metrics and contractual obligations.The role involves managing operational escalations, providing leadership during critical incident response,...
-
Workforce Management
3 weeks ago
Noida, Uttar Pradesh, India Servion Global Solutions Full timeWe are looking for a skilled WFM & QM Specialist with hands-on experience in Verint, Calabrio, or NICE platforms to support the effective management of workforce planning, real-time monitoring, and quality assurance activities in a contact center environment.Key Responsibilities:Workforce Management (WFM):- Manage forecasting, scheduling, real-time adherence...
-
Contact Center Agent
6 days ago
Noida, Uttar Pradesh, India beBeeCustomerService Full time ₹ 3,00,000 - ₹ 6,00,000Job Title: Contact Center AgentWe are seeking a skilled Contact Center Agent to join our team. In this role, you will be responsible for providing exceptional customer service via phone, email, and chat.The ideal candidate is someone who is passionate about delivering outstanding customer experiences and has excellent communication skills.Provide...
-
Workforce Management
2 weeks ago
Noida, Uttar Pradesh, India Servion Global Solutions Full timeWe are looking for a skilled WFM & QM Specialist with hands-on experience in Verint, Calabrio, or NICE platforms to support the effective management of workforce planning, real-time monitoring, and quality assurance activities in a contact center environment. Key Responsibilities:Workforce Management (WFM):Manage forecasting, scheduling, real-time adherence...
-
Workforce Management
2 weeks ago
Noida, Uttar Pradesh, India Servion Global Solutions Full timeWe are looking for a skilled WFM & QM Specialist with hands-on experience in Verint, Calabrio, or NICE platforms to support the effective management of workforce planning, real-time monitoring, and quality assurance activities in a contact center environment. Key Responsibilities: Workforce Management (WFM): Manage forecasting, scheduling, real-time...
-
Contact Center Operations Lead
2 weeks ago
Noida, Uttar Pradesh, India beBeedelivery Full time ₹ 1,00,00,000 - ₹ 2,50,00,000**Job Title:** Service Delivery Manager**Job Description: Overview**We are seeking an experienced Service Delivery Manager to oversee the delivery of contact center solutions. As a key member of our team, you will be responsible for ensuring seamless service delivery, managing operational escalations, and providing leadership during critical incidents.This...
-
Contact Center Solutions Manager
2 weeks ago
Noida, Uttar Pradesh, India beBeeService Full time ₹ 1,50,00,000 - ₹ 2,00,00,000OverviewThe Service Delivery Manager role is pivotal in ensuring the seamless execution of contact center solutions. This position requires a seasoned professional with expertise in managing complex service delivery lifecycles.The ideal candidate will have a deep understanding of IVR platforms, project management methodologies, and technical oversight....
-
Contact Center Solution Manager
7 days ago
Noida, Uttar Pradesh, India beBeeSolution Full time ₹ 15,00,000 - ₹ 20,00,000As a Manager of Contact Center Solutions, you will be responsible for leading the delivery of customer experience.Main ResponsibilitiesEnsure compliance with service level agreements and key performance indicators.Manage operational escalations and provide guidance during critical incident response.This role requires strong communication and interpersonal...
Contact Center Workforce Specialist
2 weeks ago
We are looking for a skilled specialist to support the effective management of workforce planning, real-time monitoring, and quality assurance activities in a contact center environment.
Key Responsibilities:- Manage forecasting, scheduling, real-time adherence (RTA), and capacity planning using WFM tools.
- Coordinate shift bids, schedule changes, and time-off planning.
- Monitor intraday performance and adjust staffing in real-time as needed.
- Manage forecasting, scheduling, and RTA to optimize resource allocation.
- Ensure accurate and efficient schedule implementation.
- Configure and maintain quality scorecards and evaluation forms.
- Monitor and evaluate customer interactions for compliance, accuracy, and professionalism.
- Collaborate with supervisors and training teams to improve performance.
- Generate and distribute performance reports.
- Provide actionable insights from WFM and QA data.
- Administer user profiles, roles, and access within WFM/QM systems.
- Work with IT/Telecom teams for system updates, upgrades, and issue resolution.
- Identify and recommend process improvements for scheduling, QA evaluations, and performance tracking.
- Participate in cross-functional initiatives related to agent performance, training, and optimization.
