Contact Center Agent

Key ResponsibilitiesService Delivery Managers oversee the overall delivery of contact center solutions, including IVR applications, agent desktop tools, and reporting platforms. They ensure compliance with SLA/KPI metrics and contractual obligations.The role involves managing operational escalations, providing leadership during critical incident response,...

Service Delivery Manager Job DescriptionAbout the Role:This is a high-level leadership position responsible for overseeing the delivery of contact center solutions, including IVR applications, agent desktop tools, and reporting platforms. The successful candidate will be an experienced Service Delivery Manager with a proven track record of delivering complex...

Job Title:Contact Center SpecialistAbout the RoleWe are seeking a skilled and empathetic Contact Center Specialist to join our team. As a key member of our customer support unit, you will be responsible for delivering exceptional service to clients through various communication channels.Key ResponsibilitiesHandle customer inquiries, complaints, and requests...

Cloud Contact Center SpecialistAre you a cloud contact center specialist looking for a new challenge? Do you have experience with AWS and Avaya Aura CC?Job Description:We are seeking a highly skilled Cloud Contact Center Specialist to join our team. In this role, you will be responsible for managing and maintaining CCP, including provisioning and management...

**Job Title:** Service Delivery Manager**Job Description: Overview**We are seeking an experienced Service Delivery Manager to oversee the delivery of contact center solutions. As a key member of our team, you will be responsible for ensuring seamless service delivery, managing operational escalations, and providing leadership during critical incidents.This...

OverviewThe Service Delivery Manager role is pivotal in ensuring the seamless execution of contact center solutions. This position requires a seasoned professional with expertise in managing complex service delivery lifecycles.The ideal candidate will have a deep understanding of IVR platforms, project management methodologies, and technical oversight....

As a Manager of Contact Center Solutions, you will be responsible for leading the delivery of customer experience.Main ResponsibilitiesEnsure compliance with service level agreements and key performance indicators.Manage operational escalations and provide guidance during critical incident response.This role requires strong communication and interpersonal...

Company DescriptionAstraGlobal is a premier business process transformation company with over 20 years of experience in the Online Lending, US ARM, and Legal Collection industries. Known for its commitment to excellence, AstraGlobal provides services to industry-leading clients from its global contact center in India, ensuring state-of-the-art IT...

The candidate will be responsible to work with advisors and clients regarding service issues requests policies procedures and information on accounts Direct communication with clients and advisors to assist them with their queries open issues and resolve high level problems over the phone in timely manner Emphasis is on creating and delivering a...

Company DescriptionWe suggest you enter details here.Urgent Requirement – AI Agents Developer (Freelancer)I'm looking for afreelance AI Agents Developeron anurgent basisto work on building intelligent automation solutions. Skills Needed:AI Agents (LangChain, AutoGen, CrewAI, or similar)LLM integration, vector databases, APIsHands-on with prompt engineering...