Contact Center Specialist

3 days ago

Noida, Uttar Pradesh, India Ameriprise Financial Full time

The candidate will be responsible to work with advisors and clients regarding service issues requests policies procedures and information on accounts Direct communication with clients and advisors to assist them with their queries open issues and resolve high level problems over the phone in timely manner Emphasis is on creating and delivering a unique client experience that defines and differentiate advisors practices To provide brilliant customer service by responding to advisor and client inquires in fact pace customer-focused environment Key Responsibilities - First point of contact regarding service issues troubleshooting and enter complex service requests into appropriate systems for resolution - Educate clients and advisors on newly implement services systems or procedures for efficient self-service - Process complex service transactions or resolve account service casework which have been initiated by web-based or paper forms utilizing computer applications in a timely manner in order to meet exceed Service goals - Interact directly with customers inbound outbound phone queue to provide accurate and immediate solutions to transaction and service request Utilize internal computer applications and enter all information in the appropriate system - Participate in Team meetings huddles and brainstorming sessions to discuss process updates operational issues and identify process improvement opportunitiesRequired Qualifications - Graduate post-graduate in finance commerce business management operations discipline - Minimum 1-3 years of relevant work experience - Strong written and spoken communication skills - Ability to explain complex policies or concepts in time bound manner - Excellent customer service skills - Ability to explain complex policies or concepts in a straightforward easy-to-understand mannerPreferred Qualifications Up to 3 years of customer service experience - Exposure to Financial services industry with knowledge of products and services in Securities Brokerage Operations Insurance sectorWorking Hours- Weekend working- Rotational OffsAbout Our Company Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 125 years We are a U S based financial planning company headquartered in Minneapolis with a global presence The firms focus areas include Asset Management and Advice Retirement Planning and Insurance Protection Be part of an inclusive collaborative culture that rewards you for your contributions and work with other talented individuals who share your passion for doing great work Youll also have plenty of opportunities to make your mark at the office and a difference in your community So if you re talented driven and want to work for a strong ethical company that cares take the next step and create a career at Ameriprise India LLP Ameriprise India LLP is an equal opportunity employer We consider all qualified applicants without regard to race color religion sex genetic information age sexual orientation gender identity disability veteran status marital status family status or any other basis prohibited by law Full-Time Part-Time Full timeTimings 8 00p-4 30a India Business Unit AWMPO AWMP S President s OfficeJob Family Group Client Service

  • Contact Center Workforce Specialist

    3 days ago

    Noida, Uttar Pradesh, India beBeeSpecialist Full time ₹ 80,00,000 - ₹ 1,20,00,000

    Job Description:We are looking for a skilled specialist to support the effective management of workforce planning, real-time monitoring, and quality assurance activities in a contact center environment.Key Responsibilities:Manage forecasting, scheduling, real-time adherence (RTA), and capacity planning using WFM tools.Coordinate shift bids, schedule changes,...

  • Test Center Support Specialist

    4 days ago

    Noida, Uttar Pradesh, India beBeeCustomer Full time ₹ 64,00,000 - ₹ 1,01,20,000

    Job OverviewThe Test Center Support Specialist is responsible for delivering exceptional customer service and support to test centers through proactive engagement, quality management, and relationship building.

  • Avaya Contact Center Admin

    7 days ago

    Noida, Uttar Pradesh, India Kyndryl Full time ₹ 6,00,000 - ₹ 10,00,000 per year

    Who We AreAt Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.The RoleAs a...

  • AWS Contact Center or Connect Admin

    6 days ago

    Noida, Uttar Pradesh, India Kyndryl Full time US$ 90,000 - US$ 1,20,000 per year

    Who We AreAt Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.The RoleAs a...

  • Manager-Medical Servicing, Contact Centre

    7 hours ago

    Noida, Uttar Pradesh, India Niva Bupa Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Greetings from Niva BupaDepartment- Customer ServiceDesignation- Manager-Medical ServicingLocation- Noida,59Role & responsibilitiesDevelop and implement long-term strategies to elevate contact centre performance in medical servicing.Leverage medical expertise to enhance customer interactions, ensuring the team is wellequipped with the latest healthcare...

  • Call Center Sales Manager

    4 weeks ago

    Noida, Uttar Pradesh, India Revenue Dealer Limited Full time

    Job DescriptionCompany DescriptionRevenue Dealer Limited is a leading AI Performance & Influencer Marketing Agency specializing in performance campaigning. We excel in pairing merchants and affiliates to maximize returns from their marketing resources. Our services help businesses and marketers generate targeted leads and ensure they receive 100% qualified...

  • Manager Call Center

    3 days ago

    Noida, Uttar Pradesh, India Insurity Full time

    Job DescriptionPosition at IndiaWho We AreInsurity empowers insurance organizations to quickly capitalize on new opportunities by delivering the worlds most configurable, cloud-native, easy-to-use, and intuitively analytical insurance software. Just as importantly, we empower our peopleproviding the tools, support, and opportunities they need to grow and...

  • Patient Calling Specialist

    2 days ago

    Noida, Uttar Pradesh, India beBeeCustomerService Full time US$ 40,000 - US$ 60,000

    We are seeking a dedicated and professional Patient Calling Specialist to schedule, confirm or reschedule patient appointments and address billing inquiries.Key Responsibilities:Proactively contact patients to manage clinic appointment scheduling.Contact patients regarding pending balances in their accounts and arrange for prompt payment.Update and maintain...

  • Network Operations Center

    7 days ago

    Noida, Uttar Pradesh, India beBeeNetwork Full time ₹ 8,00,000 - ₹ 12,00,000

    Job DescriptionWe are seeking a skilled Network Operations Center (NOC) Engineer to join our team. The ideal candidate will have extensive experience working in a 24/7 environment, managing NOC operations and incidents.The successful candidate will be responsible for performing first-level troubleshooting using various tools and utilities to resolve...

  • Enterprise Applications Specialist

    4 days ago

    Noida, Uttar Pradesh, India beBeeApplication Full time ₹ 18,59,040 - ₹ 21,11,600

    Enterprise Applications SpecialistWe are seeking an accomplished expert in supply chain operations and SAP MM Materials Management to join our team.The ideal candidate will possess a deep understanding of supply chain processes, inventory management, and experience with SAP configuration customization. This professional will be responsible for leading the...