
Operations Performance Leader
1 day ago
Drive Business Growth as an Operations Associate
We are seeking a highly driven individual to lead multi-layered teams and prioritize continuous learning and improvement. This role requires a relentless focus on execution, data-driven decision making, and a high sense of ownership.
- This position entails taking complete ownership of project execution, including financial management.
- Taking up existing projects and optimizing them through close collaboration with the product team.
- Handling general operations such as daily execution, driving volume, tracking progress, highlighting flags, and daily reporting.
- Analyzing training needs and providing training to enhance team performance.
- Collecting feedback regularly and resolving any issues that may arise.
- Monitoring team performance to achieve key results areas (KRAs).
- Mentoring and motivating student workforce members, demonstrating strong people engagement skills.
- Implementing pilot projects.
- Suggesting process improvements at every level within operations.
- Setting goals, KPIs, and targets for team members.
- Two years of relevant experience in managing operations teams.
- Proven ability to drive tightly controlled operational metrics.
- Strong process orientation and business acumen.
- Excellent people management, team building, and program management skills.
- A strong inclination towards producing high-quality work in a dynamic environment.
- A higher-than-normal sense of ownership with a clear bias for action.
- Relevant educational qualification.
- Impeccable verbal and written communication skills in English and Hindi.
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