IT Support Specialist

3 weeks ago


Mumbai, Maharashtra, India Axiom Technologies Full time

Axiom Technologies seeks a skilled IT Support Specialist to provide top-notch technical assistance to our clients. The ideal candidate will have excellent customer service skills, a strong analytical mind, and the ability to troubleshoot complex technical issues.

Key Responsibilities:

  • Research and identify solutions to software and hardware issues
  • Diagnose and troubleshoot technical issues, including account setup and network configuration
  • Ask customers targeted questions to quickly understand the root of the problem
  • Track computer system issues through to resolution, within agreed time limits
  • Provide prompt and accurate feedback to customers
  • Refer to internal database or external resources to provide accurate tech solutions
  • Ensure all issues are properly logged

IT Skills and Experience:

  • Desired Experience:
  • Computer OS/Peripherals troubleshooting
  • Handling Different PC Operating Systems (Windows 7/8 and 10)
  • Performing Hardware Software Installation (understanding of deployment tools like SCCM)
  • Basic knowledge of SOE and group policies
  • Printer support
  • Good knowledge of MS Office tools installation & troubleshooting

Personal Attributes:

  • Excellent End-user computing skills
  • Good knowledge of Infrastructure support
  • Strong analytical and problem-solving capabilities
  • Well-organized and highly detail-oriented
  • Strong customer service ethic and great communication skills, both oral and written

In-depth knowledge of:

  • Windows OS (e.g. XP, Vista, Windows 7, 10)
  • Microsoft Office applications
  • PCLaptop hardware
  • PCLaptop peripherals, including printers
  • Mobile devices

Basic knowledge of:

  • Active Directory
  • Exchange
  • Apple OS
  • SCCM

IT Qualifications:

  • At least two of the following:
  • PCLaptop OEM Maintenance Certification
  • CompTIA A+ Certification
  • Microsoft Certified IT Professional (MCITP) certification in the desktop area
  • Microsoft Office Specialist (MOS) Certification

Experience in a similar role:

3-4 years of relevant experience

What's next?

If you're looking for a new challenge and want to apply for this role, please forward your resume to @



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