Strategic Client Growth Manager

1 week ago

Pune, Maharashtra, India beBeeService Full time ₹ 2,00,00,000 - ₹ 2,50,00,000
Job Title

Senior Services Account Management Officer

As a key client contact, you will drive business growth and governance while ensuring compliance with contractual SLAs. Your mission is to ensure timely processing of client requests, maintain high-quality services, and foster strategic partnerships.

Key Responsibilities:

  • Strengthen key client relationships through effective management and communication, driving long-term value for clients.
  • Oversee Service Level Agreement (SLA) and Key Performance Indicator (KPI) performance, providing regular insights to stakeholders.
  • Serve as an escalation point for critical incidents, ensuring prompt resolution and minimal disruption to services.
  • Lead and participate in governance committees to shape the direction of our payment services strategy.
  • Identify opportunities for growth and improvement, driving innovation and efficiency within our team.
  • Ensure adherence to industry best practices, maintaining the highest standards of quality and client satisfaction.

Required Competencies:

Technical & Industry Knowledge:

  • Proficiency in Java-based application support, with expertise in production environments and strong transaction processing skills.
  • Negotiation and client management techniques, with a focus on electronic payment industries and excellent oral and written communication skills.
  • Business acumen, sales techniques, and business writing skills, with proficiency in financial analysis and strategic planning.

Managerial & Behavioral Skills:

  • Strong problem-solving and interpersonal skills, with a commitment to quality and client orientation.
  • Initiative, flexibility, and leadership skills, with a focus on collaboration and stakeholder engagement.

Profile Requirements:

  • Paid experience: 5 to 8 years in a related field, with a strong understanding of payment and cards domain expertise.
  • Education: Bac+5 or equivalent, with a focus on business, finance, or a related field.

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