Customer Engagement Leader

2 days ago

Ahmedabad, Gujarat, India beBeeStrategist Full time ₹ 1,75,00,000 - ₹ 2,50,00,000

Customer Success Strategist

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We are seeking a visionary leader to drive our customer engagement strategy across all divisions.

This role is central to driving cross-functional alignment, ensuring world-class service delivery, and nurturing deep client relationships built on trust, results, and shared goals.

  • Define and execute a company-wide customer success strategy aligned with long-term business objectives.
  • Partner with executive leadership to influence product, operations, compliance, and delivery models with the voice of the customer.
  • Build and maintain trusted relationships with key clients, acting as a strategic advisor who understands both technical and business challenges.

The ideal candidate will have 10+ years of progressive leadership experience in Customer Success, Account Management, Strategy, or Operations, ideally in B2B or enterprise environments.

They will be a strategic thinker with a bias for action, capable of moving between high-level vision and tactical execution.

For this position, we are looking for an individual with exceptional communication skills, able to articulate complex ideas to diverse stakeholders. This includes proficiency in written and verbal communication, presentation, and negotiation. The selected candidate must also possess strong analytical and problem-solving skills, with the ability to navigate ambiguous situations and think critically.

Ultimately, our goal is to find a dedicated professional who can drive meaningful outcomes, fostering growth, and exceeding expectations. If you are passionate about delivering exceptional results and shaping the future of our customers' experiences, we encourage you to apply.

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