Administrative Assistant

16 hours ago


Dombivli, Maharashtra, India beBeeOperations Full time ₹ 7,00,000 - ₹ 11,50,000

Job Title: Operations Associate

About the Role:

  • We are seeking an experienced operations professional to join our team.
  • The successful candidate will be responsible for processing post-issue service requests, handling routine maintenance tasks, and maintaining policy records.
  • You will collaborate with internal teams and external partners to resolve discrepancies and ensure high-quality service delivery.

Key Responsibilities:

  • Process post-issue service requests including address changes, beneficiary updates, ownership and payor changes, and banking information updates.
  • Handle routine maintenance tasks such as corrections to policy data, transaction reversals, and reinstatements.
  • Maintain and update policy records in the administration systems according to standard operating procedures.
  • Collaborate with TPAs, internal teams, and custodians to resolve discrepancies and ensure service quality.
  • Research and resolve escalated issues or incomplete transactions related to policy servicing.
  • Ensure service levels and turnaround times are met according to SLA requirements.
  • Support audits and regulatory compliance activities by providing accurate documentation and timely responses.

Requirements:

  • Bachelor's degree in any stream (commerce graduate preferred).
  • At least 1 year of working experience in the life insurance domain, with a focus on quality, attention to detail, accuracy, and accountability.
  • Previous experience in a professional/office environment with regular scheduled shifts.
  • Proficiency in using a computer with Windows PC applications, including keyboard navigation, and learning new software tools.
  • Effective English business communication skills for exchanging information with clients.
  • Able to solve basic mathematical problems.
  • Basic email/letter writing skills.
  • Good understanding of MS Excel and MS-Outlook.
  • Life insurance domain knowledge is essential (preferably annuities).


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