Head of Revenue Optimization

9 hours ago

Aligarh, Uttar Pradesh, India beBeeDirector Full time ₹ 18,00,000 - ₹ 30,00,000
Leadership Role for Revenue Cycle Management

The Director of RCM will provide strategic leadership and operational oversight for our offshore billing operations, ensuring end-to-end revenue cycle performance for healthcare provider clients.

Key Responsibilities:
  • Strategic Vision:
    • Develop a comprehensive vision for RCM operations in alignment with client expectations and business growth.
    • Create policies, SOPs, and workflows that optimize revenue cycle performance across specialties (Orthopedics, Physical Therapy, Dermatology, Behavioral Health, Rheumatology, etc.).
    • Collaborate with U.S. stakeholders to ensure client needs, compliance standards, and performance goals are consistently met.
  • Operational Excellence:
    • Oversee the daily operations of the billing team in India, including charge entry, payment posting, AR calling, denial management, credentialing, and reporting.
    • Implement audit and QA frameworks to monitor accuracy, timeliness, and compliance.
    • Standardize reporting cadence: daily, weekly, and monthly dashboards for AR, denials, collections, and payer trends.
    • Ensure smooth onboarding of new clients and practices into billing workflows.
  • People Development:
    • Manage and mentor offshore managers, team leads, and billers to ensure accountability and career growth.
    • Foster a high-performance culture with clear KPIs, evaluation frameworks, and feedback mechanisms.
    • Drive recruitment, training, and upskilling initiatives to maintain high-quality output.
  • Client & Stakeholder Engagement:
    • Act as a liaison between U.S. stakeholders and offshore teams to ensure clear communication and alignment.
    • Participate in client calls, providing updates on revenue performance, denial trends, and improvement initiatives.
    • Proactively identify client risks and recommend process improvements.
  • Compliance & Process Improvement:
    • Ensure adherence to healthcare billing regulations, HIPAA compliance, and payer-specific requirements.
    • Monitor payer changes, industry trends, and regulatory updates to update internal SOPs.
    • Leverage technology and automation tools (e.g., practice management systems, RPA, reporting dashboards) to drive efficiency.

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