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E- Commerce Head

1 month ago

Aligarh, Uttar Pradesh, India CIEL HR Full time

Job SummaryThe Head of E-Commerce will be responsible for developing and executing our online sales strategy overseeing all e-commerce operations and optimizing the customer journey This role will collaborate closely with marketing product development and logistics teams to enhance our online presence and increase revenue Key Responsibilities Strategic Leadership Develop and implement a comprehensive e-commerce strategy aligned with company goals and market trends Team Management Lead and mentor the e-commerce team fostering a culture of innovation and accountability Platform Optimization Oversee the management and optimization of our e- commerce platform ensuring a seamless and user-friendly shopping experience Sales Growth Identify new market opportunities drive online sales growth and set KPIs to measure performance Digital Marketing Collaborate with the marketing team to create and execute effective digital marketing campaigns including SEO PPC email marketing and social media Customer Experience Enhance the customer journey by analyzing customer behavior feedback and market trends to improve service offerings and website functionality Inventory Management Coordinate with supply chain and logistics teams to ensure timely product availability and fulfillment Data Analysis Utilize analytics tools to monitor performance track sales metrics and generate reports to inform strategic decisions Budget Management Develop and manage the e-commerce budget ensuring effective allocation of resources to maximize ROI Partnerships Establish and maintain relationships with third-party vendors platforms and other stakeholders to enhance e-commerce capabilities Qualifications Bachelors degree in Business Marketing or a related field MBA preferred 10 years of experience in e-commerce management preferably within the furniture or retail industry Proven track record of driving online sales growth and managing successful e- commerce strategies Strong understanding of e-commerce platforms digital marketing and analytics tools Excellent leadership and team management skills Exceptional analytical and problem-solving abilities Strong communication and interpersonal skills Passion for furniture design and industry trends is a plus