
Expert Payroll Solutions Manager
2 days ago
Job Description:
The primary objective of this role is to lead a team of payroll-focused support consultants and manage performance and development. The individual will be responsible for delivering support across Oracle Cloud Payroll and HCM solutions.
Key responsibilities include managing a team of Payroll and HCM support consultants, including recruitment, onboarding, mentoring, and line management responsibilities.
The successful candidate will work closely with the UK Payroll Support Lead to build a cohesive, cross-regional support function and align on service processes and client priorities.
As a subject matter expert on Oracle Cloud Payroll, the individual will provide deep expertise in configuration, processing, troubleshooting, and legislative compliance.
Responsibilities also include supervising and contributing to quarterly Oracle Cloud release cycles, including impact analysis, regression testing, deployment, and communication of relevant changes to clients.
The ideal candidate will deliver and coordinate training and knowledge-sharing sessions for team members to support capability growth and process alignment.
Troubleshooting and replicating functional issues, escalating to Oracle as needed and maintaining clear, well-documented resolutions are also key aspects of the role.
Building and maintaining strong client relationships, ensuring a high level of satisfaction through responsive, proactive support and communication is essential.
Driving improvements in support processes, documentation, and internal tooling, helping to establish a scalable, high-performing payroll support model is also required.
Reviewing and recommending enhancements from Oracle Cloud updates that would deliver value to clients is an additional responsibility.
Actively contributing to internal knowledge bases and support materials, and championing a culture of continuous improvement is expected.
Providing strategic input into the ongoing development and structure of the India Managed Services team is a key aspect of the role.
Acting as a key liaison between India and UK teams, ensuring seamless collaboration and shared ownership of outcomes is also required.
Additionally, all employees have a responsibility to adhere to Information Security policies and processes and may be required to undertake activity from time to time to support company obligations to maintain ISO27001 Certification.
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