Chief Experience Officer

3 days ago

Bhopal, Madhya Pradesh, India beBeeCustomerExperience Full time ₹ 8,00,000 - ₹ 12,00,000

About Our Role

As a Chief Experience Officer at our organization, you will play a pivotal role in shaping student interactions and their journey on our platform. Your primary responsibility will be to oversee and support the day-to-day functioning of the student support team, ensuring timely and accurate assistance to students.

Key Responsibilities:

  1. Streamline communication strategies to enhance student engagement and satisfaction.
  2. Create and implement processes to improve support quality, reduce resolution time, and ensure consistency across channels.
  3. Mentor, guide, and support the support executives to ensure alignment with organizational goals.
  4. Collaborate with cross-functional teams to relay feedback and enhance the student experience.
  5. Identify recurring queries or friction points and proactively work on long-term solutions.
  6. Contribute to team development through onboarding structures, periodic training, and knowledge-sharing sessions.
  7. Track support metrics and student feedback to inform growth and optimization.

Requirements:

  • 4+ years of experience in handling a team of support executives or customer service representatives.
  • Minimum 2 years of experience in customer experience, support operations, or similar roles, preferably within the EdTech or service-based sector.
  • Excellent written and verbal communication skills.
  • Strong interpersonal abilities and a student-first approach.
  • Proficiency with CRM tools, ticketing systems, and basic data analysis.
  • Ability to think process-wise and contribute to strategy while staying hands-on with execution.

Benefits:

We offer a dynamic work environment that fosters growth and development. As a member of our team, you can expect:

  • A competitive salary package.
  • Ongoing training and professional development opportunities.
  • A collaborative and supportive team environment.
  • The chance to make a meaningful impact on students' lives.

What We're Looking For:

We're seeking an experienced and motivated individual who is passionate about delivering exceptional customer experiences. If you have a proven track record of success in a similar role and are looking for a new challenge, we encourage you to apply.

How to Apply:

Please submit your resume and a cover letter outlining your experience and qualifications. We look forward to hearing from you.

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