Chief Customer Experience Officer

4 days ago


Bhopal, Madhya Pradesh, India beBeeCustomer Full time ₹ 15,00,000 - ₹ 21,00,000

Job Opportunity

 

Key Responsibilities:

  • Cultivate a high-performing team that is passionate about delivering exceptional customer experiences.
  • Ensure timely and effective resolution of customer concerns, maintaining the highest standards of quality and service.
  • Implement processes to enhance the overall customer service experience, driving continuous improvement and excellence.
  • Monitor and analyze team performance metrics, identifying areas for growth and development.
  • Support team members with complex issue management, providing guidance and resources as needed.
  • Develop and implement training programs to ensure team members have the necessary skills and knowledge to deliver great service.
  • Provide mentorship and coaching to team members, helping them to achieve their full potential and continually improve performance.
  • Collaborate with the team to develop and implement customer service strategies and initiatives.

 

Requirements:

  • Proven experience in using CRM software to drive sales growth and customer engagement.
  • Excellent conflict resolution skills, with the ability to de-escalate situations and maintain customer satisfaction.
  • A commitment to creating a fair, transparent, and inclusive culture that values diversity and promotes equal opportunities for all colleagues.


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