Toprankers - Manager - Customer Experience

3 weeks ago


Bhopal, Madhya Pradesh, India Toprankers EdTech Solutions Pvt Ltd Full time

About is Indias most preferred digital learning platform for careers beyond engineering and medicine. With a mission to unlock every learners true potential, we provide curated learning experiences across domains like Law, Management, Design, Judiciary, and more. Through our brands such as Judiciary Gold, Creative Edge, Supergrads, LegalEdge, and Toprankers School of Law, we empower students with personalized learning, best-in-class educators, and a tech-driven ecosystem.. We are trusted by over 3 million aspirants and are rapidly expanding to redefine the way India prepares for competitive exams and careers.

Role Overview


At Toprankers, we understand that every student interaction shapes their journey and overall perception of our platform. As an EdTech organization, our Student Support Executives are often the first point of contact and we strive to make each communication meaningful and impactful. In this role, you will work closely with the support team to streamline communication strategies, enhance operational efficiency, and foster a student-first service culture that contributes to both student satisfaction and organizational growth.

Key Oversee and support the day-to-day functioning of the student support team, ensuring students receive timely and accurate assistance.

- Create and implement communication strategies to improve student interactions and engagement.

- Mentor, guide, and be a strong pillar of support for the support executives, ensuring alignment with organizational goals.

- Build processes to enhance support quality, reduce resolution time, and improve consistency across channels.

- Collaborate with cross-functional teams (product, tech, academic, content) to relay feedback and enhance the student experience.

- Identify recurring queries or friction points and proactively work on long-term solutions.

- Contribute to team development through onboarding structures, periodic training, and knowledge-sharing sessions.

- Track support metrics and student feedback to inform growth and optimization 4+ years and Minimum 2 years of experience in handling a team of support executives or customer service representatives.

- Proven experience in customer experience, support operations, or similar roles preferably within the EdTech or service-based sector.

- Excellent written and verbal communication skills.

- Strong interpersonal abilities and a student-first approach.

- Proficiency with CRM tools, ticketing systems, and basic data analysis.

- Ability to think process-wise and contribute to strategy while staying hands-on with execution.

(ref:iimjobs.com)

  • Bhopal, Madhya Pradesh, India Toprankers EdTech Solutions Pvt Ltd Full time

    About Toprankers Toprankers is Indias most preferred digital learning platform for careers beyond engineering and medicine. With a mission to unlock every learners true potential, we provide curated learning experiences across domains like Law, Management, Design, Judiciary, and more. Through our brands such as Judiciary Gold, Creative Edge, Supergrads,...


  • Bhopal, Madhya Pradesh, India Toprankers EdTech Solutions Pvt Ltd Full time

    Manager - Human Toprankers: Toprankers is Indias most preferred digital learning platform for careers beyond engineering and medicine. With a strong presence across CLAT, Judiciary, CUET, IPMAT, and other competitive exams, Toprankers has been transforming test preparation through high-quality academics, innovative pedagogy, and strong student-centric...

  • Marketing Manager

    3 days ago


    Bhopal, Madhya Pradesh, India Toprankers Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About ToprankersToprankers is India's most preferred digital learning platform for careers beyond engineering and medicine. With a mission to"unlock every learner's true potential", we provide curated learning experiences across domains like Law, Management, Design, Judiciary, and more. Through our brands such asJudiciary Gold, Creative Edge, Supergrads,...


  • Bhopal, Madhya Pradesh, India Toprankers EdTech Solutions Pvt Ltd Full time

    About Toprankers: Toprankers is Indias most preferred digital learning platform for careers beyond engineering and medicine. With a mission to unlock every learners true potential, we provide curated learning experiences across domains like Law, Management, Design, Judiciary, and more. Through our brands such as Judiciary Gold, Creative Edge, Supergrads,...


  • Bhopal, Madhya Pradesh, India Toprankers EdTech Solutions Pvt Ltd Full time

    About is Indias most preferred digital learning platform for careers beyond engineering and medicine. With a mission to unlock every learners true potential, we provide curated learning experiences across domains like Law, Management, Design, Judiciary, and more. Through our brands such as Judiciary Gold, Creative Edge, Supergrads, LegalEdge, and Toprankers...


  • Bhopal, Madhya Pradesh, India Toprankers Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About ToprankersToprankers is one of India's premier digital platforms for competitive exam preparation, catering to aspirants of Law, Judiciary, CUET, SSC, Banking, and other government and aptitude-based entrance exams. We are committed to delivering high-quality content, interactive learning, and personalized academic support to students across the...


  • Bhopal, Madhya Pradesh, India Toprankers Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Company: Toprankers Edtech Solutions Private Limited [Product based]Job Title: Academic CounsellorEmployment Type: Full-Time | Work from OfficeJob OverviewWe are seeking a dynamic and motivated Academic Counsellor to join our team. The primary responsibility of this role is to engage with prospective students, understand their academic goals, and guide them...


  • Bhopal, Madhya Pradesh, India Toprankers Ed-Tech Solutions Pvt. Ltd. Full time ₹ 2,50,000 - ₹ 3,00,000 per year

    Job Title: Student Support ExecutiveLocation: MP Nagar, BhopalWork Mode: Work from OfficeTimings: 12 PM - 9 PMJob Summary:We are looking for a dedicated and proactive Student Support Executive to join our team at Toprankers, Bhopal. The ideal candidate will be responsible for assisting students with their inquiries, providing timely solutions, and ensuring a...


  • Bhopal, Madhya Pradesh, India Evoge Infrastructure Services Full time ₹ 4,50,000 - ₹ 9,00,000 per year

    Roles and ResponsibilitiesManage customer relationships through effective communication, ensuring high levels of satisfaction.Provide sales support to customers by resolving their queries and concerns in a timely manner.Coordinate with internal teams for seamless execution of after-sales services, including payment follow-ups and post-sales activities.Ensure...


  • Bhopal, Madhya Pradesh, India Complete Investment Solutions Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionComplete Investment Solutions is a Wealth Management Company based in Bhopal. We specialize in creating, managing, and growing wealth, as well as planning economic welfare for families and individuals.Role DescriptionThis is a full-time on-site role for a Customer Relationship Management Specialist at Complete Investment Solutions. The...