Toprankers - Manager - Customer Experience
1 week ago
About is Indias most preferred digital learning platform for careers beyond engineering and medicine. With a mission to unlock every learners true potential, we provide curated learning experiences across domains like Law, Management, Design, Judiciary, and more. Through our brands such as Judiciary Gold, Creative Edge, Supergrads, LegalEdge, and Toprankers School of Law, we empower students with personalized learning, best-in-class educators, and a tech-driven ecosystem.. We are trusted by over 3 million aspirants and are rapidly expanding to redefine the way India prepares for competitive exams and careers.Role OverviewAt Toprankers, we understand that every student interaction shapes their journey and overall perception of our platform. As an EdTech organization, our Student Support Executives are often the first point of contact and we strive to make each communication meaningful and impactful. In this role, you will work closely with the support team to streamline communication strategies, enhance operational efficiency, and foster a student-first service culture that contributes to both student satisfaction and organizational growth.Key Oversee and support the day-to-day functioning of the student support team, ensuring students receive timely and accurate assistance.- Create and implement communication strategies to improve student interactions and engagement.- Mentor, guide, and be a strong pillar of support for the support executives, ensuring alignment with organizational goals.- Build processes to enhance support quality, reduce resolution time, and improve consistency across channels.- Collaborate with cross-functional teams (product, tech, academic, content) to relay feedback and enhance the student experience.- Identify recurring queries or friction points and proactively work on long-term solutions.- Contribute to team development through onboarding structures, periodic training, and knowledge-sharing sessions.- Track support metrics and student feedback to inform growth and optimization 4+ years and Minimum 2 years of experience in handling a team of support executives or customer service representatives.- Proven experience in customer experience, support operations, or similar roles preferably within the EdTech or service-based sector.- Excellent written and verbal communication skills.- Strong interpersonal abilities and a student-first approach.- Proficiency with CRM tools, ticketing systems, and basic data analysis.- Ability to think process-wise and contribute to strategy while staying hands-on with execution. (ref:iimjobs.com)
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Toprankers - Marketing Manager
1 week ago
Bhopal, India Toprankers EdTech Solutions Pvt Ltd Full timeAbout Toprankers Toprankers is Indias most preferred digital learning platform for careers beyond engineering and medicine. With a mission to unlock every learners true potential, we provide curated learning experiences across domains like Law, Management, Design, Judiciary, and more. Through our brands such as Judiciary Gold, Creative Edge, Supergrads,...
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Toprankers - Manager - Human Resources
2 weeks ago
Bhopal, India Toprankers EdTech Solutions Pvt Ltd Full timeManager - Human Toprankers: Toprankers is Indias most preferred digital learning platform for careers beyond engineering and medicine. With a strong presence across CLAT, Judiciary, CUET, IPMAT, and other competitive exams, Toprankers has been transforming test preparation through high-quality academics, innovative pedagogy, and strong student-centric...
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Bhopal, India Toprankers EdTech Solutions Pvt Ltd Full timeAbout Toprankers: Toprankers is Indias most preferred digital learning platform for careers beyond engineering and medicine. With a mission to unlock every learners true potential, we provide curated learning experiences across domains like Law, Management, Design, Judiciary, and more. Through our brands such as Judiciary Gold, Creative Edge, Supergrads,...
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Marketing Manager
6 days ago
Bhopal, Madhya Pradesh, India Toprankers Full time ₹ 9,00,000 - ₹ 12,00,000 per yearAbout ToprankersToprankers is India's most preferred digital learning platform for careers beyond engineering and medicine. With a mission to"unlock every learner's true potential", we provide curated learning experiences across domains like Law, Management, Design, Judiciary, and more. Through our brands such asJudiciary Gold, Creative Edge, Supergrads,...
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Manager-Partnerships & Community
2 weeks ago
Bhopal, India Toprankers Full timeJob Description About Toprankers Toprankers is India's most preferred digital learning platform for careers beyond engineering and medicine. With a mission to unlock every learner's true potential, we provide curated learning experiences across domains like Law, Management, Design, Judiciary, and more. Through our brands such as Judiciary Gold, Creative...
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Toprankers - Team Lead - Operations
2 weeks ago
Bhopal, India Toprankers EdTech Solutions Pvt Ltd Full timeAbout is Indias most preferred digital learning platform for careers beyond engineering and medicine. With a mission to unlock every learners true potential, we provide curated learning experiences across domains like Law, Management, Design, Judiciary, and more. Through our brands such as Judiciary Gold, Creative Edge, Supergrads, LegalEdge, and Toprankers...
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▷ (Apply Now) Academic Counsellor - LEAC
1 week ago
Bhopal, India Toprankers Full timeJob Description About Company Toprankers is one of India's leading EdTech platforms, helping students unlock their potential through guided learning, structured mentorship, and result-oriented preparation for competitive exams such as CLAT, IPMAT, CUET, NIFT, NID, and CAT. We are expanding our on-ground presence and academic operations at Toprankers Pune...
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Deputy Manager
3 weeks ago
Bhopal, India Toprankers Full timeJob Description About Toprankers Toprankers is India's most preferred digital learning platform for careers beyond engineering and medicine. With a vision to revolutionize test-prep through innovation and technology, we are building a robust ecosystem for students, helping them unlock their true potential. Role Overview We are looking for a proactive and...
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YouTube Judiciary Faculty
4 weeks ago
Bhopal, India Toprankers Full timeJob Description About Toprankers Toprankers is India's most preferred digital learning platform for careers beyond engineering and medicine. With a mission to unlock every learner's true potential, we provide curated learning experiences across domains like Law, Management, Design, Judiciary, and more. Through our brands such as Judiciary Gold, Creative...
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Academic Counsellor
24 hours ago
Bhopal, Madhya Pradesh, India Toprankers EdTech Solutions Full time**Job Description: Academic CounsellorCompany: Toprankers Edtech Solutions Private Limited** **About Toprankers**:Toprankers is a premier edtech company in India, offering top-notch online education and test preparation services. We cater to various competitive exams, including management entrance exams, by providing comprehensive study materials and expert...
