
Lead Exceptional Customer Experiences
4 days ago
Customer Service Team Lead
Description:The ideal candidate will be a strong leader with excellent communication skills, who can motivate and develop their team to deliver exceptional customer service. The successful candidate will have experience in conflict resolution, CRM software, and mentoring/training others.
Main Responsibilities:- Craft a culture of highly engaged colleagues who are passionate about delivering great service.
- Maintain and enforce quality standards for customer interactions by delivering high Customer Satisfaction scores.
- Monitor and analyze team performance metrics.
- Support the development and execution of customer service strategies and initiatives.
- Craft a fair, transparent, and inclusive culture for all colleagues.
- Experience or capability in using CRM software to manage customer information and interactions effectively.
- Conflict resolution skills to de-escalate situations and maintain customer satisfaction.
- Able to mentor/train others.
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