Sales Operations Manager

6 days ago

Belgaum, Karnataka, India beBeeCollections Full time ₹ 10,00,000 - ₹ 15,00,000

Job Title: CRM Executive

We are seeking a highly skilled and experienced Collections Manager to join our team. In this role, you will be responsible for managing the collections process from end-to-end, ensuring timely payment and minimizing bad debt.

  • Collection from existing clients: You will be responsible for identifying and addressing any issues related to client payments, including resolving disputes and negotiating payment plans.
  • Retention: You will work closely with our sales team to ensure seamless handovers and maximize retention rates.
  • Up-sell, Cross-sell experience: You will have opportunities to increase revenue by selling additional products or services to existing clients.
  • Proficient in English and Hindi language: Proficiency in both languages is essential for effective communication with clients and colleagues.
  • B2C client handling: You will handle customer interactions via phone, email, and in-person meetings.
  • Interact with existing customers and make follow-up calls: Regular follow-up calls will help identify potential issues before they escalate.
  • Timely payment & collections from the customers: Timely payment and collections are critical to maintaining a healthy cash flow.
  • Interaction with customers via Emails & over the phone.: Clear and effective communication is essential for building strong relationships with clients.
  • Proven experience as a CRM Sr. Executive, Customer Success or Collection Specialist or Business Development role: 
  • Knowledge of billing procedures and collection techniques: 
  • Working knowledge of MS Office and databases: 
  • Excellent communication skills (written and oral): 
  • Skilled in negotiation: 

If you have a passion for collecting and want to take your career to the next level, we encourage you to apply.

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