Senior Retail Operations Manager

1 day ago

Belgaum, Karnataka, India beBeeLuxuryRetail Full time ₹ 50,00,000 - ₹ 99,99,999
Job Title: Senior Retail Operations Manager

We are seeking an experienced and dynamic leader to oversee all aspects of our retail operations, driving sales and profitability in a fast-paced environment.

The ideal candidate will possess strong leadership skills, a passion for fashion and luxury retail, and a proven track record of achieving sales targets and delivering exceptional customer service.

  • End to end ownership of the store.
  • Ability to build and manage relationships with high net worth individuals (HNI) clients and exceptional sales skills to close high-value jewelry sales.
  • Provide strategic leadership and direction to the boutique team, setting clear goals and objectives to drive sales and profitability.
  • Develop and execute sales strategies and initiatives to increase revenue and achieve targets.
  • Foster a positive and collaborative work environment, motivating and inspiring the team to deliver outstanding customer service and exceed customer expectations.
  • Lead by example, actively engaging with customers to build relationships, provide personalized styling advice, and drive sales.
  • Handle customer inquiries, complaints, and escalations in a professional and timely manner.
  • Monitor and analyze sales performance, inventory levels, and other key performance indicators to identify opportunities for improvement and implement corrective actions as needed.
  • Conduct regular performance evaluations and provide feedback to staff to enhance their skills and productivity.
  • Ensure that the boutique maintains high standards of visual merchandising, cleanliness, and organization to create an inviting and luxurious shopping environment.
  • Manage staffing needs, including recruitment, training, scheduling, and performance management, to ensure adequate coverage and staffing levels to meet customer demand.

Requirements:

  • MBA from a leading institution and a fashion graduate from a Tier 1 Indian college.
  • Proven experience in luxury retail management, with a minimum of 5 years of experience in direct luxury sales preferably in Indian designer brands or real estate consultancy firms.
  • Exceptional ability to sell and engage with HNI clients at a personal level.
  • Strong leadership and management skills, with the ability to inspire and motivate a team to achieve sales targets and deliver exceptional customer service.
  • Excellent communication and interpersonal skills, with the ability to build rapport with HNI customers.
  • Results-oriented with a track record of driving sales and profitability in a high-pressure retail environment.
  • Knowledge of fashion trends, luxury brands, and the latest developments in the retail industry.
  • Ability to multitask, prioritize tasks, and work well under pressure in a fast-paced environment.
  • Flexibility to work evenings, weekends, and holidays as needed.

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