BPO Operations Manager
4 weeks ago
The Opportunity
We are seeking a highly skilled and motivated BPO Executive to join our team at Snaphunt. As a BPO Executive, you will be responsible for providing exceptional customer service and support to clients through various communication channels.
Key Responsibilities
- Handle customer inquiries and resolve issues in a timely and professional manner.
- Update and maintain the CRM system to ensure accurate and up-to-date customer information.
- Provide effective and reasonable solutions to customers and clients.
- Evaluate all relevant data to handle inquiries and resolve issues.
- Manage administration, communicate, and coordinate with internal departments.
Requirements
To be successful in this role, you will need:
- Good English communication skills.
- Open availability for 2 shifts: AUS Shift - 5am-2pm ; UK Shift - 2PM-11PM.
- Monday to Friday (Sat. Sun. fixed off).
- Fresher or experience up to 1 year.
- Experience in dealing with the public.
- Graduate or Under Graduate.
- Good computer skills.
Perks and Benefits
We offer a competitive salary range of 12k-20k in-hand (depending on the interview round and previous experience + Incentives (Performance based)).
Additionally, you will receive:
- PF/ESIC.
- Leave Encashment.
- 5 days working.
- Fixed shift timing.
- One way cab facility (for specified locations).
About Us
Our client is an IT enterprise having ITES and call center as its primary area of business. We provide next-gen tech solutions to help businesses drive profitable growth.
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