BPO Operations Specialist
4 weeks ago
The Opportunity
We are seeking a highly skilled BPO Executive to join our team at Snaphunt. As a BPO Executive, you will be responsible for providing exceptional customer service and support to clients through various communication channels.
Key Responsibilities
- Handling inquiries and resolving issues in a fast-paced environment.
- Providing effective and reasonable solutions to customers and clients.
- Managing administration, communicating, and coordinating with internal departments.
- International outbound calling process.
- Updating and maintaining the CRM system.
Requirements
- Good English communication skills.
- Open availability for 2 shifts: AUS Shift - 5am-2pm, UK Shift - 2PM-11PM.
- Monday to Friday (Sat. Sun. fixed off).
- Fresher or experience up to 1 year.
- Experience in dealing with the public.
- Graduate or Under Graduate.
- Good computer skills.
Perks and Benefits
- Salary range - 12k-20k inhand (depending on the interview round and previous experience + Incentives (Performance based).
- PF/ESIC.
- Leave Encashment.
- 5 days working.
- Fixed shift timing.
- One way cab facility (for specified locations).
About the Employer
Our client is an IT enterprise having ITES and call center as its primary area of business. Whether you are eyeing market or looking for an insight that can help you drive towards profitable growth, our next-gen tech solutions are the needed tool for your business.
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