Operations Team Manager
2 weeks ago
As a seasoned professional with a strong background in inbound voice processes, you will be responsible for leading a high-performing customer service team at Career Uplifters Placement Services.
Key Responsibilities:
- Coach and manage teams to meet performance targets.
- Ensure adherence to SLAs and manage shrinkage/attrition rates.
- Analyze data to drive business growth and improvement.
- Develop and maintain a deep understanding of our products and services.
- Utilize excellent communication and interpersonal skills to drive results.
Requirements:
- Minimum 2-5 years of experience in inbound voice processes in BPO.
- Strong communication skills in English and Hindi.
- Excellent interpersonal, coordination, and team management skills.
- Basic computer skills, including MS Word, Excel, and PowerPoint.
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