Operations Team Manager

2 weeks ago


Jaipur, Rajasthan, India Career Uplifters Placement Services Full time

As a seasoned professional with a strong background in inbound voice processes, you will be responsible for leading a high-performing customer service team at Career Uplifters Placement Services.

Key Responsibilities:

  • Coach and manage teams to meet performance targets.
  • Ensure adherence to SLAs and manage shrinkage/attrition rates.
  • Analyze data to drive business growth and improvement.
  • Develop and maintain a deep understanding of our products and services.
  • Utilize excellent communication and interpersonal skills to drive results.

Requirements:

  • Minimum 2-5 years of experience in inbound voice processes in BPO.
  • Strong communication skills in English and Hindi.
  • Excellent interpersonal, coordination, and team management skills.
  • Basic computer skills, including MS Word, Excel, and PowerPoint.


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