Tech Solutions Specialist
5 days ago
About the Role:
FCM Travel is seeking a consultative and persuasive individual to support our retention initiatives. As a Tech Solutions Specialist, you will leverage our tech suite to solve problems and increase adoption among clients.
Key Responsibilities:
- Lead product demonstrations and technical discussions for our account management team.
- Take market feedback to our relevant internal teams.
- Map, design, and seek optimization opportunities.
- Work with teams from multiple pillars to provide solutions that benefit both clients and FCM.
- Validate incoming SORs and create necessary SORs.
- Aid adoption of technology and product suite to existing customer base.
Qualifications:
- 3-5+ years in customer-facing role at a B2B company, preferably in Travel industry.
- Excellent written and oral communication skills.
- Executive-level presentation, product demonstration, storytelling, and interpersonal skills.
- Data-driven with a growth mindset.
- Excellent problem solver.
- Able to quickly digest and apply new information.
- Ability to work individually and within groups.
- Excellent organizational, planning, and multi-tasking skills.
- Willingness and ability to travel as needed.
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