Tech Solutions Specialist

5 days ago


Noida, Uttar Pradesh, India FCM Full time

About the Role:

FCM Travel is seeking a consultative and persuasive individual to support our retention initiatives. As a Tech Solutions Specialist, you will leverage our tech suite to solve problems and increase adoption among clients.

Key Responsibilities:

  • Lead product demonstrations and technical discussions for our account management team.
  • Take market feedback to our relevant internal teams.
  • Map, design, and seek optimization opportunities.
  • Work with teams from multiple pillars to provide solutions that benefit both clients and FCM.
  • Validate incoming SORs and create necessary SORs.
  • Aid adoption of technology and product suite to existing customer base.

Qualifications:

  • 3-5+ years in customer-facing role at a B2B company, preferably in Travel industry.
  • Excellent written and oral communication skills.
  • Executive-level presentation, product demonstration, storytelling, and interpersonal skills.
  • Data-driven with a growth mindset.
  • Excellent problem solver.
  • Able to quickly digest and apply new information.
  • Ability to work individually and within groups.
  • Excellent organizational, planning, and multi-tasking skills.
  • Willingness and ability to travel as needed.


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