Business Operations Director
23 hours ago
The Deputy Business Head is a key strategic partner and second-in-command to the Business Head, supporting the division's mission to achieve revenue, margin, and operational excellence targets.
This role takes ownership of delegated operational areas, drives continuous improvement initiatives, and provides leadership continuity in the absence of the Business Head.
In this position, you will be responsible for overseeing day-to-day operations and production teams to ensure events are executed to the highest Foodlink standards, with an emphasis on consistency and guest experience.
You will manage event planning logistics, from menu creation to vendor management and onsite coordination.
Additionally, you will lead process improvement initiatives in supply chain, equipment management, and event delivery.
Benchmarking operational performance against industry trends and recommending innovations to keep services competitive and cutting-edge.
Key Responsibilities:Revenue and Fiscal Management•Support the Business Head in preparing and executing the Annual Business Plan, monthly revenue forecasting, and expense control.
•Lead P&L reviews for specific channels or projects, providing analysis on cost drivers, budget adherence, and profitability.
•Assist in achieving revenue targets across all segments, including social, weddings, MICE, and strategic hotel partnerships.
•Implement and monitor event-level cost controls, proactively addressing financial variances.
•Oversee receivables tracking, coordinate with finance teams for timely collections, minimize revenue leakage, and ensure reporting accuracy.
•Contribute to Opex and Capex planning by gathering operational input and aligning infrastructure requirements for seamless event execution.
Operational Excellence•Manage event production teams to ensure high-quality outcomes.
•Develop and implement process improvements in supply chain, equipment management, and event delivery.
•Collaborate with department heads to identify opportunities for growth and development.
Customer Service•Ensure guest needs are anticipated and met, delivering personalized service that aligns with brand promise and cost guidelines.
•Handle escalation of guest inquiries or issues, ensuring resolution meets or exceeds expectations.
•Maintain and utilize guest feedback and event history databases to identify trends and shape service enhancements.
•Institutionalize post-event debriefs and formal feedback collection for continuous improvement.
People & Culture•Partner with department heads on performance management, talent development, and team motivation programs.
•Participate in recruitment and onboarding of key associates, fostering a culture of excellence and service.
•Lead by example in setting standards for appearance, hygiene, and professionalism throughout the operation.
•Champion staff training initiatives and recognize high performers, while addressing performance gaps through constructive feedback.
•Encourage innovative thinking and contribution at every level of the operation.
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