
Interior Operations Director
5 days ago
Job Overview:
The Interior Operations Director will lead the interior operations team in India, driving customer satisfaction by coordinating with design and production teams, managing internal stakeholders, and resolving customer issues.
Key Responsibilities:
- Lead the customer experience from project booking to handover, acting as the highest point of escalation for region-specific issues.
- Collaborate with cross-functional teams to enable faster issue resolution and empower team members to solve problems on the ground.
- Empower existing team members and hire top talent to strengthen the team in your region.
- Maintain adherence to defined processes, SOPs, and standards to provide a standardized customer experience.
- Oversee Customer Move-In Timeline Adherence, Customer Overall CSAT Score, and Quicker resolution of customer escalations.
Requirements and Qualifications:
- Hold an NIT/BITS/IIT/MBA degree from IIM/Tier 1 B-schools or equivalent.
- Have 7-12 years of work experience in Startups or Operations in similar industries.
- Prior experience in people management (direct team reporting required).
- Display strong attention to detail, excellent written and oral communication skills, and structured thought process.
- Able to thrive in a fast-paced startup environment.
- Manage strategic alliances/business partnerships through builders, architects, and interior consultants.
Expertise Areas:
- People Management
- Process Improvement
- Customer Satisfaction
- Strategic Alliances
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