Customer Support Professional
2 days ago
We are looking for a seasoned Technical Support Specialist to provide top-notch assistance to our customers.
Key Responsibilities- Deliver exceptional technical support via various channels including phone, email, and chat.
- Analyze and troubleshoot complex hardware and software issues with ease.
- Maintain accurate records of customer interactions and resolutions in our ticketing system.
- Collaborate with engineering teams to resolve product-related problems.
- Contribute to the development of technical documentation and knowledge base articles.
- Train and mentor junior support staff as needed.
- A minimum of 1-6 years of experience in technical support or a related field.
- In-depth understanding of computer systems, mobile devices, and other technology products.
- Proficiency in troubleshooting hardware and software issues.
- Familiarity with operating systems (Windows, macOS, Linux) and networking concepts.
- Excellent communication and customer service skills.
- Ability to work independently and as part of a team.
- Experience with ticketing systems and remote support tools.
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Customer Support Executive
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Noida, Uttar Pradesh, India TRDFIN Support Services Pvt Ltd Full timeWe are hiring Customer Support Executives (Voice Process) with strong experience in Internet & WiFi troubleshooting to join our growing team. If you have excellent communication skills and a passion for delivering world-class customer service, we'd love to hear from you Roles & Responsibilities Interact with customers to understand service-related needs and...
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