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Luxury Customer Support Professional
3 weeks ago
We are seeking a skilled and dedicated customer service representative to join our team.
- Respond promptly and professionally to customer inquiries via phone, email, chat, and social media platforms.
- Assist customers with online order placement, tracking, delivery issues, returns, and refunds.
Responsibilities:
- Handle product-related questions with in-depth knowledge of the brand's collections, materials, sizing, and styling advice.
- Provide personalized service to high-value clients and handle sensitive issues with discretion and poise.
- Proactively communicate updates to customers regarding delays, product unavailability, or shipment issues.
Requirements:
- Bachelor's degree in any discipline; a background in fashion, retail, or communications is highly desirable.
- At least 1–3 years of customer service experience, preferably in the luxury fashion, retail, or e-commerce industry.
- Excellent communication skills in English (verbal and written); proficiency in Hindi is an added advantage.
- High attention to detail, problem-solving ability, and a strong sense of ownership.
Preferred Qualifications:
- Experience dealing with high-net-worth customers or clients in a luxury setting.
- Knowledge of fashion trends, styling, and luxury products.
