Patient Experience Manager

6 days ago


Bengaluru, Karnataka, India beBeeCustomerSuccess Full time ₹ 9,00,000 - ₹ 15,00,000

About the Role:

Overview

We are seeking an experienced Oral Care Liaison to lead patient interaction and engagement initiatives.

This role involves building strong relationships with patients, ensuring seamless communication, and driving high-quality patient experience.

Main Responsibilities
  • Resolve customer queries related to dental products or services with a strong understanding of clinical requirements
  • Foster effective liaison between dentists/customers and our internal product team
  • Identify opportunities for upselling and cross-selling based on customer usage patterns
  • Conduct regular follow-ups to ensure high levels of customer satisfaction
  • Maintain accurate documentation for customer support cases
Necessary Qualifications
  • BDS degree is mandatory.
  • Excellent communication and interpersonal skills.
  • Empathetic, patient-focused, and detail-oriented approach.
  • Ability to manage multiple cases and ensure timely follow-ups.
  • Prior experience in patient care, dental consultation, or healthcare management is preferred.
  • Proficiency in MS Office/CRM tools is advantageous.
What We Offer
  • Opportunity to collaborate with leading dental professionals.
  • A patient-focused, collaborative work environment.
  • Competitive remuneration package with growth opportunities.


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