Director of Patient Experience

3 days ago


Bengaluru, Karnataka, India beBeeLeadership Full time ₹ 15,00,000 - ₹ 30,00,000

About Fertility Care Management

Ferty9 is one of South India's leading IVF chains and the 3rd largest in India, with over a decade of expertise in fertility care. We are committed to delivering safe, transparent, and compassionate treatments, supported by advanced technology and a patient-first approach.

The role involves strategic planning, performance monitoring, compliance, process optimization, and ensuring a seamless patient experience.

Key Responsibilities:

  • Develop business strategies & performance targets aligned with corporate goals
  • Ensure achievement of financial & operational objectives
  • Monitor revenue, profitability & team performance against defined Key Result Areas (KRAs)
  • Lead cost optimization and compliance initiatives
  • Oversee Standard Operating Procedure (SOP) implementation, medical record management, and audit readiness
  • Act as an escalation point for operational issues and ensure medico-legal compliance
  • Liaise with sales & marketing teams for brand visibility in local markets
  • Coordinate monthly Profit & Loss statements with the corporate Management Information System (MIS) team
  • Drive patient satisfaction, retention, and conversion metrics

Required Skills & Qualifications:

  • Strong leadership & people management skills
  • Proven ability to achieve financial targets (Revenue, EBITDA, Contribution Margin)
  • Customer satisfaction (NPS 90%) & retention focus
  • Excellent knowledge of compliance & medico-legal requirements
  • Process-driven with attention to detail


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